VOIP – Voice Over IP
A cloud based VOIP system, which doesn’t require any hardware on site other than the phones. The system is fully tested and optimised to perform on WCC school networks. Schools benefit from use ‘one stop shop’ ICTDS help desk and locally based ICTDS network and VOIP engineers, who can assist with any faults, and are able to provide end-to-end diagnostics. The system is feature rich with Unified Comms (call groups, voice mails, simultaneous calls etc.) and provides handsets, software mobile phones and mobile App which can offer backup to the system all included in the base price. The handsets are covered by 5 years warranty. The system is tailored to the school’s requirements and training is provided on the installation day.
What's included
- High quality handsets
- Software Phones
- Mobile App – can be used as a backup
- 5 years warranty for handsets
- Unified Comms features – voice mail, call groups, simultaneous calls etc
- WIFI capability
- Installation, Training and support
- One-Stop-Shop familiar ICTDS help desk to log any faults
- Support of our partners and manufacturer in case an issue needs an escalation
What's not included
- None listed
Customer responsibilities
- To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken
- To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment
- To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels
- To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged
