MIDAS arbor

The team is staffed by Arbor Accredited specialists, providing comprehensive advice, guidance, consultancy and support for your school workforce, helping you to maximise the use of your management information system to support teaching, learning and safeguarding. Support is flexible and can be provided face to face, via the phone or remotely depending on the type of support required.

What's included

• The service is available between 8.30am and 5pm during term time and between 9am and 4pm during school holidays (except for the Christmas holiday and bank holidays).
• A team of Arbor accredited support professionals provide comprehensive advice and support for the full suite of Arbor modules, excluding Finance (for further detail on Finance please speak to the Schools Finance Team). We can deliver support in several ways to suit the customer i.e., phone, remote access to your systems and on-site visits (consultancy charges may apply).
• The ICT Development Service Desk is available for Schools to log all Arbor support requests and these are proactively managed and actioned daily.
• Support and management of the integration of MIS data between Schools and Local Authority systems for purposes such as user provisioning of curriculum, email and learning platform accounts. Data integration is achieved using our SIF (Systems Interoperability Framework) infrastructure. This is a mature international standard used for transporting data between educational systems.
• Pro-active monitoring of end-to-end data exchange.
• Access to Arbor training
• Access to a termly user group for Arbor schools

What's not included

• None listed

Customer responsibilities

• All requests for MIDAS support will be logged via the ICT Development Service Desk.
• To provide a named contact who has responsibility for MIS.