Wireless Support

This service provides full support for your wireless solution, covering both labour and hardware costs.

Responsibility for any hardware warranty issues (access points and controllers)
Advice, support and resolution with regards to any wireless connectivity issues
ICT Development Service will proactively monitor access points and controllers to resolve issues remotely where possible, before they become service affecting
We will liaise with manufacturers and wireless providers to recommend any hardware updates
Provision of an additional wireless network called B-YOND specifically developed for use with iPads and other mobile devices
Integration between ICTDS networking infrastructure and ICTDS servers
Software updates for access points and controllers as needed, e.g., to resolve security issues

Support for third party devices that are experiencing specific connectivity issues

To report known defects to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken
To report known defects to the Service Desk, via phone call or email, when apparent to prevent further deterioration and potential consequential damage to other equipment
To provide appropriate information for the Service Desk Operator relating to the fault/issue including serial numbers of equipment / identification labels
To provide site access and details including a named site contact, complete with all contact details, and any specific site requirements for each call logged

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