Server Backup and Restore
This service includes the provision, maintenance and support of a customized backup and restore solution using Redstor, a leading cloud data management platform.
What's included
- Backup of your PRIME / Simba server. File server (user documents and shares) and SIMS server (SIMS and FMS databases).
- Schools on our Cloud Server solution get their SharePoint sites and staff/pupil OneDrive areas backed up.
- Backup of additional servers upon request.
- Backups are taken on the last day of each month and retained for 3 months on a rolling basis.
- Backups are also taken daily and are retained for every day of the current month, and every day of the previous month, again on a rolling basis.
- Daily monitoring of backups and resolution of errors.
- Instant Data - Access to backed up files in the event of server failure if broadband connection is available using a virtual drive.
- Reporting features to assist you with identifying areas of the server that are using an excessive amount of storage (on request).
What's not included
- None listed
Customer responsibilities
- To report issues or potential faults to the Service Desk, via phone call or email, in order that the most appropriate action to resolve the problem is taken.
- To provide appropriate information for the Service Desk Operator relating to the fault/issue including as necessary username and password details.
- To communicate important service announcements to users within their school.
- To maintain current and accurate MIS data within the school’s MIS system.
- To maintain ICT facilities that meet the minimum specifications for Redstor operation.
- Inform ICT of any changes to backup requirements if alternative and / or additional data selection is required.
