Coronavirus (COVID-19)

If you've been identified as extremely vulnerable to COVID-19 by the NHS and need to self-isolate, call 0800 408 1447 for support.

Advice for everyone on coronavirus is available on our website or on 01926 410410.

Skip licence complaints

  • Failed application redress: please contact us in the first instance.
  • Licence holder redress: please contact us in the first instance.
  • Consumer complaint: we would always advise that in the event of a complaint you contact the trader first – preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
  • Other redress: for example about noise, pollution or complaints about another license holder, please contact us in the first instance.