Warwickshire’s Family Information Service (FIS)

Family Information Service banner

What is the Family Information Service (FIS)?

The Family Information Service offers free information to support families with children and young people aged 0 to 25 across Warwickshire.

> Back to top

What do we do?

We give free information and advice to parents and carers on a wide-range of issues affecting every day family life including:

If we can’t provide the answer to your enquiry, we can put you in touch with experts who can, so please do not hesitate to contact us. > Back to top

Leaflets and factsheets

We provide a number of leaflets and factsheets on a wide range of family-related issues. Each leaflet and factsheet is full of practical tips and advice and have been written in clear and simple language making them easy to understand. If you have Adobe Acrobat on your computer, you can download any of these leaflets and factsheets from the list below. If you would prefer to have a copy sent to you, please do not hesitate to contact us.

FIS leaflets:

Choosing childcare & early education 2015 (PDF, 285.59 KB)
New baby 2015 (PDF, 517.6 KB)
Dealing with bullying 2015 (PDF, 260.04 KB)
Dealing with discrimination 2015 (PDF, 261.52 KB)
Parenting support – separation and divorce 2015 (PDF, 382.67 KB)
Encouraging good behaviour (PDF, 223.68 KB)
Life with a Teenager 2015 (PDF, 201.15 KB)
Moving onto Secondary School 2015 (PDF, 227.54 KB)
Starting School 2015 (PDF, 295.83 KB)
Surfing safely 2015 (PDF, 331.9 KB)
Tackling homework and revision (PDF, 344.03 KB)
Talking about relationships and sex 2015 (PDF, 354.63 KB)
Talking about alcohol & drugs 2015 (PDF, 502.76 KB)
Why dads matter 2015 (PDF, 271.14 KB)
Your child’s learning – getting involved 2015 (PDF, 224.65 KB)

FIS factsheets:

Financial help for lone and prospective parents (PDF, 237.58 KB)
Financial support for parents and carers who are on low pay or are unemployed (PDF, 251.21 KB)
Financial help for families affected by disability serious illness and for carers (PDF, 309.35 KB)
Bullying – writing a letter of complaint to the school (PDF, 247.67 KB)
Special education needs contacts (PDF, 260.26 KB)
Your rights at work (PDF, 196.4 KB)
Financial help for students (PDF, 235.41 KB)
Support for families affected by bereavement (PDF, 274.99 KB)
Support for parents (PDF, 243.73 KB)
What you need to know about childcare contracts and how to raise concerns about childcare provided (PDF, 248.22 KB)
Schools – revision techniques for young people (PDF, 487.8 KB)
Choosing childcare – home based childcare (PDF, 277.61 KB)
Mental Health Factsheet 2015 (PDF, 73.51 KB)

> Back to top

Further help – Accessing FIS information

We want to ensure that our services and information are available to as many people as possible. Accessibility on the Warwickshire website gives you advice on how to make our information more accessible to you, including information on:

  • changing font size
  • viewing text only
  • using text alternatives

> Back to top

Information in other languages

We also provide information about the Warwickshire Family Information Service in a number of our community’s other languages.
FIS Polish pdf title
FIS Portuguese pdf title
FIS Spanish pdf title
FIS Arabic pdf title
FIS Chinese pdf title
FIS Punjabi pdf title
FIS Hindi pdf title
FIS Urdu pdf title
FIS Gujarati pdf title
FIS general information – English EAL factsheet for parents (PDF, 245.37 KB)
FIS general information – Simplified Chinese factsheet for parents  (PDF, 300.87 KB)
FIS general information – traditional Chinese factsheet for parents (PDF, 404.77 KB)

> Back to top

Contact details for other local Family Information Services

The Warwickshire Family Information Service (FIS) can only hold the details of service providers based within Warwickshire. If you live or work on the Warwickshire border you may need to contact one of our neighbouring Family Information Services to get the full picture of services including childcare providers and activities in your area. Find your local FIS > Back to top

Feedback – How can we improve our service?

If you have any suggestions on how we can improve our service, we would like to hear from you. Your views are important to us as it helps us to develop and improve the service that we can offer to our customers in the future. If you have any queries, comments or suggestions about the Warwickshire Family Information Service, please do not hesitate to contact us. Alternatively, you can share your views about our service by completing our Customer feedback form.

What people say about our service

Exceedingly Good Service!

“Your service is invaluable; 9 times out of 10 parents have contacted me thanks to you (Childminder)”

“Can I just say how brilliant and helpful Peggy is, she has seriously helped me out and I can’t thank her enough (Practitioner)”

‘Thanks so much for sending through this information, and so promptly – it’s really, really helpful.’

‘The information was very helpful and I will be passing on your details to other parents/carers to see if it will benefit them.  Your staff are very friendly and understanding.’

‘Thank you for the info you sent to me in the post recently, it has been a great help to me. I think the service you provide is important and should be recognised more because you bridge the gap in some very sensitive subjects. Thank you for your help!’

‘I spoke to a childminder who was extremely complimentary about both the staff and the service. She said that, over the years, FIS was the only service consistently getting in touch with childminders offering support.’

> Back to top

Warwickshire’s Family Information Service (FIS) was last updated on August 9, 2016.