Emergency advice for residents

Emergencies usually occur with little or no warning and can happen at anytime and anywhere.

Emergencies can affect basic services and result in a loss of power, gas, water and telephones. Floods, fires and explosions could also threaten or damage your property. Emergencies could also lead to the need to evacuate from your home.

Coventry, Solihull and Warwickshire Resilience team

The Coventry, Solihull and Warwickshire Resilience team provide the emergency planning function for Warwickshire County Council and share the service with Solihull MBC and Coventry City Council.

Both in- and out-of-hours the team operates a 24/7 Duty Officer System to ensure an effective response to any incident occurring across the sub-region. The resilience team covers an area of 870 sq miles serving a resident population of over a million.

The work of the CSW resilience team is dictated by the Civil Contingencies Act 2004.

The Act places a number of duties on Local Authorities which CSW Resilience carries out. These are:

  • Assessing the risk of emergencies occurring
  • Put emergency plans in place
  • Ensure they have robust business continuity management arrangements
  • Share information with other local responders to enhance co-ordination
  • Co-operate with other local responders to enhance coordination and efficiency
  • Provide advice and assistance to businesses and voluntary organisations about business continuity
  • Make information available to the public about civil protection matters, and maintain arrangements to warn, inform and advise the public in the event of an emergency

Power cut – call 105

105 is a new number that you can call to report or get information about a power cut. It will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into homes and businesses in your area.

105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones. It doesn’t matter who you choose to buy your electricity from – anyone can call 105.

You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, call the emergency services too.

Involved in an emergency

If you are involved in an emergency, it is important to:

  • Make sure 999 has been called if people are injured, or if there is a threat to life;
  • Not put yourself or others in danger;
  • Follow the advice of the emergency services;
  • Try to remain calm and think before acting, and try to reassure others;
  • Check for injuries – remember to help yourself before attempting to help others.

Your home emergency pack / If you have to evacuate your home

The CSW Resilience team website have a specific section on “Grab Bag” for what you should need if it is essential to leave your home.

What you can do to prepare

Prepare for an emergency by finding out:

  • How to turn off water, gas and electricity supplies in your home;
  • How your family will stay in contact in the event of an emergency;
  • If any elderly or vulnerable neighbours might need your help;
  • How to tune in to your local radio station.

Go In, Stay In, Tune In

If you are not involved in the incident, but are close by or believe you may be in danger, in most cases the advice is: Go In, Stay In, Tune In.

  • GO IN, as the safest place may be indoors, closing all doors and windows;
  • STAY IN, until you are advised otherwise by the emergency services or local radio;
  • TUNE IN, to your local radio station or television for advice and guidance.

Do Not collect children from school unless you have been informed to do so, they will be properly cared for.

There are always going to be particular occasions when you should not ‘go in’ to a building, for example if there is a fire. Otherwise: Go In, Stay In, Tune In.

Local radio stations

  • BBC Coventry & Warwickshire 94.8/103.7 FM
  • Heart FM 100.7 FM;
  • Free Radio 97/102.9 FM;
  • Smooth Radio 105.7 FM;
  • Touch 102/107.1/107.3 FM.

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Emergency advice for residents was last updated on September 2, 2016.


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