Distance selling information

In line with our relevant obligations under the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002 we set out below the following information in relation to goods or services advertised on our website for purchasing by a customer (in this document “you” and “your”):

Organisation name

Warwickshire County Council (in this document “we”, “us” and “our”)

Postal address

Customer Service Centre
Po Box 9
Shire Hall
Warwick
CV34 4RR

Telephone number

01926 410410

Email address

customerservicecentre@warwickshire.gov.uk

Our VAT number

272 4266 59

Description of the main characteristics of the goods or services

Please see the relevant webpage that describes them.

Price of the goods or services (including all taxes)

Please see the relevant webpage that describes them.

A surcharge is made for telephone payments by credit card which is clearly indicated before you buy.

Delivery costs (where appropriate)

Please see the relevant webpage that describes them.

Arrangements for payment

Please see the relevant webpage that describes them.

Arrangements for delivery or performance of the goods or service (for example when you can expect delivery of the goods or performance of the services)

Please see the relevant webpage that describes them.

To reduce the risk of fraud we do not allow personal collection of goods paid for over the phone.

Technical steps to follow to conclude the contract

Where online payment is available an order can be made by completing the appropriate online form and making a successful payment with a credit or debit card.

Alternatively where we indicate on the website or on any printed literature that payment can be made by phone you can contact the Customer Service Centre on 01926 410410.

Where available you can place your order in writing by following the instructions on the relevant webpage or printed material.

Technical means for identifying and correcting input errors before placing orders

Where you place your order through the website you will be given the opportunity to review the details and edit or cancel the order before making a payment.

Where you place your order through the Customer Service Centre you will speak directly with a Customer Service Centre operative who will be able to assist you.

Whether or not the contract will be filed and/or permanently accessible

A copy of the contract will not be accessible.

Languages offered for the conclusion of the contract

English

Period for which the price or any special offer remains valid

We have no special offers. Our website contains the most up to date relevant prices.

Whether or not substitute goods or services may be provided in the event of those ordered by you being unavailable

Substitute goods or services will not be provided.

Existence of a right to cancel a consumer contract (and the conditions and procedures to enable you to cancel the contract)

Your right to cancel a consumer contract made with us under the Consumer Protection (Distance Selling) Regulations 2000 only applies in relation to contracts that are not made “face to face” for the following:

  • Country Parks Parking permits
  • Training courses
  • Business, training and educational events

You can only cancel the same within 7 working days from the day after the date of the contract, in the case of services, or from the day after the date of delivery of the goods. Contracts with consumers for any other goods or services that we may offer on our website do not contain a right to cancel.

Whether you must return the goods to us if you cancel

You must return the goods to us if you cancel the contract in accordance with the above.

Whether you or us are responsible for the cost of returning the goods to us if you cancel

You are responsible for the cost of returning the goods to us if you cancel as above.

In the case of consumer contracts for the supply of services, information on the consequences of agreeing to performance of a service starting before the end of the usual 7-working day cancellation period

If you order any of the following services, and agree to their performance starting before the end of the usual 7 working day cancellation period, you therefore waive your right to such cancellation:

  • training courses
  • business, training and educational events

The geographical address of our place of business to which you may address any complaints

Warwickshire County Council
Customer Service Centre
Po Box 9
Shire Hall
Warwick
CV34 4RR

Information on any after-sales services and guarantees

No after-sales services are applicable.

In relation to any warranties, as a consumer your statutory rights are not affected and any terms implied by statute will apply.

In relation to business customers we exclude our liability to the maximum extent permitted by law.

Distance selling information was last updated on July 25, 2016.


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