Childcare Provider Contracts

What is a contract?

A contract is a legally binding agreement between you and the childcare provider and should contain:

  • Retainer fees e.g. deposits;
  • Childcare costs;
  • Extra costs;
  • Agreed hours/days of attendance;
  • Procedure for late pickups;
  • Holiday and sick information;
  • Payment method and pay date;
  • Length of contract;
  • Notice period;
  • Any personal requests.
  • Read the small print

    Common concerns are over conditions in the contract so read it carefully. If you are not happy with the contract, discuss it with the childcare provider and try to negotiate something you can both agree to.

    What do if you are unhappy with the childcare?

    If you are unhappy with the childcare your child is receiving, speak to the provider.

    If you are still concerned, put your concerns in writing with a date, and keep a copy. All childcare providers will have a complaints procedure.

    The provider must keep you informed and take appropriate action if you have concerns. Written complaints should be responded to within 28 days of receipt stating the outcome of the investigation, planned action or action taken.

    If a complaint has not been resolved, contact Ofsted.

    Contract Disputes

    If you need advice about contract disputes, contact your local Citizen’s Advice

    Child Protection Concerns

    If you are concerned about the safety or well-being of a child, contact the Warwickshire Multi Agency Safeguarding Hub (MASH) on 01926 41 41 44.

    Childcare Provider Contracts was last updated on January 11, 2017.


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