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ChatHealth – message a school nurse

ChatHealth for Parents & Carers

If you are the parent of carer of a school aged child, you can text a school nurse on 07520 619 376 Monday to Friday from 9am to 5pm.

You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:

  • general health
  • child development
  • behaviour
  • toileting advice
  • emotional health and wellbeing

Chat Health for Young People

If you are 11 – 19 years old you can text a school nurse on 07507 331 525 Monday to Friday from 9am to 5pm.

You can message outside these times, but you will get a reply during opening hours. All chats are confidential. You can message for advice on all kinds of health issues, including:

  • sexual health
  • emotional health
  • bullying
  • healthy eating

Messages are charged at your usual rates.

We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first.

Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we’ve received your text.

Texts will not be seen outside of normal working hours.

If you need help before you hear back from us, contact a member of school staff or your doctor.

Our text number does not receive voice calls or MMS picture messages.

Prevent the school nurse from sending messages to you by texting STOP to our number.

Please respect your school’s mobile phone policy.

ChatHealth – message a school nurse was last updated on June 29, 2017.


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