We are committed to maintaining our high levels of performance across the organisation. Our performance is measured against a key set of measures which are also detailed within the Business Plan.
Comprehensive performance data is provided to managers across the organisation and to external stakeholders. On a monthly basis middle and senior managers review the Performance Tracker and address areas of under performance.
Our performance is reported to Council Members quarterly as part of the Councils performance reporting framework.
Also see our – Warwickshire Open Data – fire information.
Our targets and measures
|Measures||Actuals||Target||Year To Date|
|2013/14||2014/15||2015/16||2016/17||Apr – Jan|
|% Retained Duty System (RDS) appliance availability at key stations||New Measure||TBC||85%||89.55%|
|% Wholetime appliance availability||New Measure||98%||100%||97.10%|
|% life risk and property emergency calls handled within 90 seconds||NA||72%||81%||80%||80.52%|
|% times an appliance arrives at life risk or property incidents within agreed response standards||NA||81%||75%||75%||72.68%|
|% times a 2nd appliance arrives at life risk or property incidents within agreed response standards||NA||86%||78%||90%||73.41%|
|No. of incidents||2613||2659||3306||2859||2622|
|No. of accidental dwelling fires||156||164||147||156||123|
|No. of non domestic fires||86||78||93||85||77|
|No. of deliberate fires||532||583||670||595||468|
|No. of preventable fire related deaths||0||1||0||0||1|
|No. of fire related injuries||22||22||21||22||12|
|No. of Priority 1 incidents attended||172||223||205||201||139|
|No. of Priority 2 incidents attended||315||296||291||301||264|
|No. of Priority 3 incidents attended||1593||1542||1006||1380||734|
|No. of Priority 4 incidents attended||726||784||1115||875||868|
|No. of Priority 5 incidents attended||127||166||689||327||617|
|No. of Home Fire Safety Checks delivered||2048||1623||3595||4000||3449|
|% Home Fire Safety Checks delivered to targeted groups||90%||83%||67%||85%||77.34%|
|No. of students receiving “Fatal Four” education sessions||NA||1124||2312||1500||1573|
|No. of Site Specific Inspections delivered||NA||676||703||600||692|
|No. of RIDDOR reportable accidents||8||9||2||6||1|
|No. of days absence as the result of an adverse event||710||462||NA||TBC||315|
|No. of Wholetime Firefighter vacancies (Full Time Equivalents)||NA||10||11||0||10|
|No. of Retained Duty System Firefighter vacancies (Full Time Equivalents)||New Measure||32.9||20||36|
|% Operational Assurance Reports (AIM & O22) received for confirmed incident||New Measure||60%||76.60%|
|No. of major training events/ exercises undertaken at risk premises||NA||14||33||12||14|
|% risk critical equipment replaced within 24 hours||100%||100%||100%||100%||100.00%|
|% incident command competency levels amongst Flexi Duty Officers||NA||100%||100%||100%||97.90%|
|% competency checks completed by Managers||100%||100%||100%||100%||92.20%|
|% competency level for Wholetime and on RDS firefighters in 8 risk critical areas||97%||96%||96%||100%||95.89%|
|Average days sickness per Full Time Equivalent||6.6||6.23||7.81||7||6.69|
|% appraisals completed Year to Date||NA||85%||74%||100%||87.00%|
|Revenue outturn -% Forecast variance to budget||2.80%||-1.96%||-3.50%||0 to -2%||2.70%|
|Capital Programme – % Variance to Budget||0.30%||-1.04%||-16.43%||Less than 0%||0.04%|
|£K Forecast Savings at Year End||£0||£550k||£624k||£860k||£825k|
|No. of complaints received||8||7||20||12||3|
|No. of justified complaints||1||4||3||0||2|
|% customer satisfaction level||NA||97%||100%||95%||97.00%|
*Priority 1-Priority 5 definitions
- Priority 1 (P1) Highest priority incidents which pose an immediate threat to human life e.g. Rescue from water or Road Traffic Collision or Building fire, persons reported, Persons physically trapped
- Priority 2 (P2) Incidents which pose a serious hazard and high risk threat to life Building fire or explosion e.g. fires in trains, electrical installations, caravan, lorry or coach fire
- Priority 3 (P3) Incidents which pose a potential serious hazard to human life e.g. fires in cars, chimneys, on railway embankments or involving hazardous materials
- Priority 4 (P4) Incidents which pose a potential hazard to human life e.g. small fire outdoors or on roadside furniture
- Priority 5 (P5) Lowest priority incidents which pose a confirmed low hazard to human life e.g. fire believed to be already out.
The summary below illustrates incident levels attended over the last 5 years.
Total incidents attended:
Property and vehicle fires:
Road traffic collisions (RTC):
Accidental dwelling fire
Fire related injuries and preventable fire related deaths
Non domestic fires
This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last 5 years there has been an 11% reduction in the total number of false alarms attended.
At the end of each year we produce an Outturn Report which details all the achievements over the previous year.
Data is collected by the Government on all Fire Services and comparison tables of data are then provided. We use this information to benchmark performance against key measures using the data provided by the Government.