Our performance

We are committed to maintaining our high levels of performance across the organisation. Our performance is measured against a key set of measures which are also detailed within the WFRS Business Plan 2017/18 (PDF, 190.96 KB).

Comprehensive performance data is provided to managers across the organisation and to external stakeholders. On a monthly basis middle and senior managers review the Performance Tracker and address areas of under performance.

Our performance is reported to Council Members quarterly as part of the Councils performance reporting framework.

Also see our – Warwickshire Open Data – fire information.


Our targets and measures

PriorityMeasuresActualsAimYear To Date
2013/142014/152015/162016/172017/18
The Public Is Kept Safe% RDS appliance availability at key stationsNew MeasureTBC89.93%90%87.89%
% Wholetime appliance availabilityNew Measure98%97.31%100%98.95%
No. of Safe and Well visits to vulnerable members of the communityNew Measure4000986
No. of community safety contactsNew Measure220004208
No. of Regulatory Reform (Fire Safety) Order 2005 risk-based fire protection inspections conductedNA297532599720215
% life risk and property emergency calls handled within 90 secondsNA72%81%79.11%85%78.32%
% times an appliance arrives at life risk or property incidents within agreed response standardsNA81%75%72.83%75%76.27%
% times a 2nd appliance arrives at life risk or property incidents within agreed response standardsNA86%78%74.69%90%80.79%
No. of incidents26132659330630763013942
No. of accidental dwelling fires15616414714615233
No. of non domestic fires8678930029
No. of deliberate fires532583670541598173
No. of preventable fire related deaths (Key Data Set)010300
No. of fire related injuries (Key Data Set)2222211403
No. of RTC incidents involving one or more extrication11716214211313923
Firefighters Are Kept SafeNo. of RIDDOR reportable accidents892300
No. of firefighters injuries (Key Data Set)48494334010
No. of Wholetime Firefighter vacancies (Full Time equivalents)NA101114513
No. of Retained Duty System Firefighter vacancies (Full Time equivalents)New Measure32.9362032
No. of Site Specific Risk inspections deliveredNA676703787660302
% operational assurance reports (AIM & O22) for confirmed incidentsNew Measure79.42%60%93.50%
No. of major training events/ exercises undertaken at risk premisesNA143317122
% risk critical equipment replaced within 4 hoursNew Measure100%100.00%
% incident command competency levels amongst Flexi Duty OfficersNA100%100%98.25%100%100.00%
% competency checks completed by Managers100%100%100%92.50%100%88.33%
% competency level for wholetime and on RDS firefighters in 9 core skills (Key Data Set)New Measure100%97.67%
Average days sickness per Full Time Equivalent6.66.237.818.317.52.49
We Do Our Very BestRevenue outturn -% Forecast variance to budget (Key Data Set)2.80%-1.96%-3.50%-6.96%0 to -2%0.00%
Capital Programme – % Variance to Budget0.30%-1.04%-16.43%0%Less than 0%-0.09%
£K Forecast Savings at Year End£0£550k£624k£860k£368k£368k
No. of operational reviews and incident debriefs (Key Data Set)New Measure2541
% staff engagement score in cultural surveyNew Measure76%80%NA
% customer satisfaction level (Key Data Set)NA97%100%97.50%100%99.25%

Incident data

The summary below illustrates incident levels attended over the last 5 years.

Total incidents attended:

The total number of incidents the Service attended last year was 3076, 0.6% less than 5 years ago.

Total incidents attended

Property and vehicle fires:

There has been an 11% reduction in fires in property and vehicles over the 5 year period.

Property and vehicle fires

Road traffic collisions (RTC):

A change in the mobilising policy has seen the Service provide assistance at more Road Traffic Collisions, the Service attended 278 such incidents last year and performed 139 extrication’s.

Accidental dwelling fire

The Service has consistently been one of the best performing Services nationally for the number of accidental dwelling fires. There has been a 7.6% reduction across the 5 year period.

Deliberate fires:

The total number of deliberate fires have reduced by 19.3% compared to last year and an increase of 10.6% over the 5 year period.

Special services

The number of special services attended has risen by 40% across the 5 year period due to an attendance to such incidents policy review.

Fire related injuries and preventable fire related deaths

Last year the number of fire- related injuries remained low at 14, 33% lower than last year. There were 3 reported fire-related deaths last year.

Non domestic fires

There has been a 6.5% reduction in fires in non- domestic properties compared to last year and an increase of 2.3% across the 5 year period.

False alarms

This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last 5 years there has been an 8% reduction in the total number of false alarms attended.


Outturn reports

At the end of each year we produce an Outturn Report which details all the achievements over the previous year.


Benchmarking

Data is collected by the Government on all Fire Services and comparison tables of data are then provided. We use this information to benchmark performance against key measures using the data provided by the Government.


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