Our performance

We are committed to maintaining our high levels of performance across the organisation. Our performance is measured against a key set of measures which are also detailed within the Business Plan.

Comprehensive performance data is provided to managers across the organisation and to external stakeholders. On a monthly basis middle and senior managers review the Performance Tracker and address areas of under performance.

Our performance is reported to Council Members quarterly as part of the Councils performance reporting framework.

Also see our – Warwickshire Open Data – fire information.

Our targets and measures

PriorityMeasuresActualsTargetYear To Date
The Public Is Kept Safe% Retained Duty System (RDS) appliance availability at key stationsNew MeasureTBC85%89.93%
% Wholetime appliance availabilityNew Measure98%100%97.31%
% life risk and property emergency calls handled within 90 secondsNA72%81%80%79.11%
% times an appliance arrives at life risk or property incidents within agreed response standardsNA81%75%75%72.83%
% times a 2nd appliance arrives at life risk or property incidents within agreed response standardsNA86%78%90%74.69%
No. of incidents26132659330628593076
No. of accidental dwelling fires156164147156146
No. of non domestic fires8678938587
No. of deliberate fires532583670595541
No. of preventable fire related deaths01003
No. of fire related injuries2222212214
No. of Priority 1 incidents attended172223205201177
No. of Priority 2 incidents attended315296291301300
No. of Priority 3 incidents attended1593154210061380843
No. of Priority 4 incidents attended72678411158751017
No. of Priority 5 incidents attended127166689327739
No. of Home Fire Safety Checks delivered20481623359540004158
% Home Fire Safety Checks delivered to  targeted groups90%83%67%85%76.38%
No. of students receiving “Fatal Four” education sessionsNA1124231215002284
No. of Site Specific Inspections deliveredNA676703600787
Firefighters Are Kept SafeNo. of RIDDOR reportable accidents89263
No. of days absence as the result of an adverse event710462NATBC329
No. of Wholetime Firefighter vacancies (Full Time Equivalents)NA1011014
No. of Retained Duty System Firefighter vacancies (Full Time Equivalents)New Measure32.92036
%  Operational Assurance Reports (AIM & O22) received for confirmed incidentNew Measure60%79.42%
No. of major training events/ exercises undertaken at risk premisesNA14331217
% risk critical equipment  replaced within 24 hours100%100%100%100%100.00%
% incident command competency levels amongst Flexi Duty OfficersNA100%100%100%98.25%
% competency checks completed by Managers100%100%100%100%92.50%
% competency level for Wholetime and on RDS firefighters in 8 risk critical areas97%96%96%100%95.98%
Average days sickness per Full Time Equivalent6.66.237.8178.31
% appraisals completed Year to DateNA85%74%100%87.00%
We Do Our Very BestRevenue outturn -% Forecast variance to budget2.80%-1.96%-3.50%0 to -2%-6.96%
Capital Programme – % Variance to Budget0.30%-1.04%-16.43%Less than 0%0.00%
£K Forecast Savings at Year End£0£550k£624k£860k£860k
No. of complaints received8720124
No. of justified complaints14303
% customer satisfaction levelNA97%100%95%97.50%

*Priority 1-Priority 5 definitions

  • Priority 1 (P1) Highest priority incidents which pose an immediate threat to human life e.g. Rescue from water or Road Traffic Collision or Building fire, persons reported, Persons physically trapped
  • Priority 2 (P2) Incidents which pose a serious hazard and high risk threat to life Building fire or explosion e.g. fires in trains, electrical installations, caravan, lorry or coach fire
  • Priority 3 (P3) Incidents which pose a potential serious hazard to human life e.g. fires in cars, chimneys, on railway embankments or involving hazardous materials
  • Priority 4 (P4) Incidents which pose a potential hazard to human life e.g. small fire outdoors or on roadside furniture
  • Priority 5 (P5) Lowest priority incidents which pose a confirmed low hazard to human life e.g. fire believed to be already out.

Incident data

The summary below illustrates incident levels attended over the last 5 years.

Total incidents attended:

The total number of incidents the Service attended last year was 3076, 0.6% less than 5 years ago.

Total incidents attended

Property and vehicle fires:

There has been an 11% reduction in fires in property and vehicles over the 5 year period.

Property and vehicle fires

Road traffic collisions (RTC):

A change in the mobilising policy has seen the Service provide assistance at more Road Traffic Collisions, the Service attended 278 such incidents last year and performed 139 extrication’s.

Accidental dwelling fire

The Service has consistently been one of the best performing Services nationally for the number of accidental dwelling fires. There has been a 7.6% reduction across the 5 year period.

Deliberate fires:

The total number of deliberate fires have reduced by 19.3% compared to last year and an increase of 10.6% over the 5 year period.

Special services

The number of special services attended has risen by 40% across the 5 year period due to an attendance to such incidents policy review.

Fire related injuries and preventable fire related deaths

Last year the number of fire- related injuries remained low at 14, 33% lower than last year. There were 3 reported fire-related deaths last year.

Non domestic fires

There has been a 6.5% reduction in fires in non- domestic properties compared to last year and an increase of 2.3% across the 5 year period.

False alarms

This category includes all false alarms caused by good or malicious intent and by automated false alarms. Over the last 5 years there has been an 8% reduction in the total number of false alarms attended.

Outturn reports

At the end of each year we produce an Outturn Report which details all the achievements over the previous year.


Data is collected by the Government on all Fire Services and comparison tables of data are then provided. We use this information to benchmark performance against key measures using the data provided by the Government.