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Essential maintenance

Some of our online forms for reporting faults and leaving customer feedback will be unavailable from 10am Saturday 18 May until 10pm Sunday 19 May. We apologise for any inconvenience this causes.

Tip 1: Check your Christmas tree lights conform to the British Standard

Fairy lights

  • Unplug fairy lights or other electrical Christmas decorations when you leave the house or go to bed.
    Check fairy lights are in good working order and replace any bulbs that have blown.
  • Bulbs can get very hot, don’t let them touch materials that can scorch or burn easily, such as paper or fabrics.
  • Make sure the fuse in the plug is the correct rating.
    If you need to plug more than one appliance into an electrical socket use a multi-socket adaptor which is fitted with a fuse and has surge protection.
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