Assessments and appeals


If we feel a face-to-face assessment is needed, we will contact you within 28 days of you being referred to the service.

A face-to-face assessment usually takes 45 minutes, but may take longer if it is complex. You will need to bring proof of prescriptions, photographic proof of identification and your usual walking aids.

The assessments will take place at:

Millbrook Healthcare
Site B
Leofric Business Park
Progress Close



The guidelines and regulations we use for this service are set by the Department for Transport.

If you aren’t satisfied with the decision, you should write to the team manager at the address on the letter informing you of the decision, clearly stating why you think the decision was wrong.