Job Title Duty Helpline worker Responsible to Deputy Manager Community Outreach Service Working Hours 37.5 hours per week Working pattern Monday – Friday 8.30am – 5.00pm

Role Overview

Job Title  Duty Helpline worker

Responsible to Deputy Manager Community Outreach Service

Working Hours 37.5 hours per week

Working pattern Monday – Friday 8.30am – 5.00pm

Referrals to the Warwickshire Domestic Violence and Abuse Service (WDVAS) will come via a single-point-of-access Freephone telephone number, or email. from professionals on behalf of victim survivors and victim-survivors who want to self-refer.

Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, P3, CGL and mental health. The WDVAS will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit www.refuge.org.uk.

Essential Skills or Experience

Referrals to the Warwickshire Domestic Violence and Abuse Service (WDVAS) will come via a single-point-of-access Freephone telephone number, or email. from professionals on behalf of victim survivors and victim-survivors who want to self-refer.

Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, P3, CGL and mental health. The WDVAS will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis.

The duty worker will work closely with Refuge’s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team. Refuge’s deputy manager for the community outreach will manage the duty worker alongside the outreach workers and duty team members, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service.

The duty workers posts are new and exciting roles in Refuge, with opportunities to work in a collaborative way across all referring agencies.

It is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: 9:00am 29th January 2023

Interview Date: Week commencing 6th February 2023

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

TO APPLY: https://refugecareers.ciphr-irecruit.com/Applicants/vacancy/4573/Helpline-Duty-Worker

Published: 25th January 2023