Return and renew on time to avoid charges
You can avoid unnecessary charges by returning your loan items on time to any Warwickshire Library. Inter library loans (books from another authority) have to be returned to the Warwickshire library that they were borrowed from.
There are many ways to check the return date of your loans and renew – renew your loan items.
You can pay fines by:
- selecting the ‘pay’ option on our self service machines or;
- asking a member of staff in your library.
We will send you overdue notifications as a courtesy. We hope that these reminders are helpful, but please be aware that failure to receive a courtesy email will not oblige your library to waive any overdue charges that you may incur.
Contact Warwickshire Libraries if you have any difficulties.
The following table explains when the overdue notifications are triggered.
|Overdue notice||Books and talking books||CD’s and DVD’s|
|First overdue email, telephone call or letter||15 days overdue||8 days overdue|
|Invoice||29 days overdue||22 days overdue|
|Possible instigation of court proceedings (additional costs incurred)||42 days after invoice||42 days after invoice|
If you are unable to pay all the charges, a payment plan can be set up. The plan is a signed agreement between you and the library service, informing you:
- why the method of payment is being used;
- how much should be paid;
- how regular the payment should be;
- of the consequences of not maintaining payments;
- that you can only borrow books when the outstanding amount is less than £10;
- that you can only borrow DVDs etc. once the whole charge is cleared.
If you are concerned with any outstanding debt on your account, please contact your local library, where a member of staff will advise you on your options.
Replacing lost or damaged items
If you have lost an item you will be asked to pay the replacement cost. The replacement cost for lost items is the price on our library management system. If there is not a price on our system then a standard charge will apply.