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Frequently asked questions (FAQs)

If your question is not resolved after reading this page and you still need further advice, please send enquiries to

Question Answer
What should I do if my business can no longer continue to deliver goods or services to Warwickshire County Council as contracted due to the impact of COVID-19?;

Warwickshire County Council contractors should immediately inform and update us of issues arising from COVID-19 at the following stages:

  • Where the contractor is continuing to provide goods or services, but is without 20% of its workforce;
  • Where contractor is continuing to operate services, but is without 50% of its workforce;
  • Where the contractor is in financial difficulty because of COVID-19;
  • Where the contractor is unable to fulfil its core activity due to COVID-19 or is having to deliver services through an alternative means, where possible, such as using virtual means rather than face-to-face.

This information should be sent to


As a Warwickshire County Council Contractor affected by COVID-19 can I receive an earlier payment than normal?

We have already agreed to move many contractors to immediate payment terms. This means that a contractor will not have to wait for money which is owed to them. Our finance team will contact each of our contractors directly to advise them of the Immediate Payment Process.

Normal payment terms for most contractors will be 30 days. Once a contractor is set up for early payment, it should take approximately 5 to 7 days to receive cleared funds from receipt of a valid invoice. If you have not received this communication, please contact

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