Coronavirus (Covid-19)

If you are extremely vulnerable to Covid-19 and need additional support, call 0800 408 1447.

Support and advice about coronavirus and council services. Or call 01926 410410

Mental health and wellbeing support

If you need immediate support

  • Samaritans – call 116 123
  • For urgent medical needs call your GP, or NHS 111. If you are in a life-threatening situation call 999.

Local support services available 24/7

  • Mental Health Helpline and webchat – confidential, and freely available 24/7. Anyone can access a team of trained and experienced support workers by calling 0800 616 171 or via the Time Online webchat If you’re not able to get through first time, then please keep trying.
  • Big White Wall is available free for Warwickshire residents (16+). Big White Wall is a safe, online anonymous community of people who help each other by sharing what’s troubling them, guided by trained professionals. There are also structured self-help courses that you can enrol on to help you feel more in control of your mental health.
  • The Wall Guides (Counsellors) are up-to-date with the latest evidence and local country guidance regarding Coronavirus (Covid-19) and are able to address concerns as they're raised.
  • Reading Well (books on prescription) - Reading Well can help you manage your health and wellbeing by providing helpful self-help books, eBooks and CDs. You can download e-books and e-audio titles onto your device from Borrowbox. Find more information about Read Well resources.

Talk to someone

These services are available in Warwickshire at certain times

  • Wellbeing for Warwickshire (WbW) – to help you cope during this period, the WbW Hubs will be offering telephone support to anyone who feels they are in need of contact. To talk to a member of staff or book an appointment, call the Hubs Team on 024 7771 2288. Or you can email [email protected] for more information.
  • Warwickshire Safe Haven – providing support for people (18+) who are feeling distressed and overwhelmed in the evenings (6-11pm, Thursday to Sunday) 
  • Employee Assistance Programmes (EAP) - many organisations now have Employee Assistance Programmes (EAP) that offer mental health and wellbeing support. Find out if your organisation has an EAP that you can access.
  • IAPT – IAPT services are available for people experiencing mild to severe anxiety and depression.  They can provide advice, information and therapy.  Please note this service involves an initial assessment which then determines the support you will be offered.  Call 024 7667 1090 to self-refer.
  • Making Space (Warwickshire Mental Health Co-Production Service) is hosting a number of Zoom (video call) sessions so that individuals can virtually come together, talk about their experiences and seek advice during the current crisis. The details for the sessions are as follows: 
    • Every Monday from 5pm onwards. 
    • Every Thursday from 11am onwards.
    • Every Saturday from 1pm onwards.
    • For details on how to join, please email Hannah Martin [email protected] 
  • Veterans’ Mental Health Transition, Intervention and Liaison (TIL) Service - TILS can provide you with a comprehensive assessment of your mental health, including social needs and a physical health check-up. Call the single point of entry on 0300 323 0137 (9am-9pm). Veterans and their families can also access a 24/7 emotional support line on 0300 323 0139. 
  • Help for expectant and new parents - If you are expecting a baby or have just become a new parent you may be feeling particularly worried at the current time, and you may be finding it hard to cope. Help is available on the Family Information Service webpage.

Support for young people

Chat Health – mental health advice for teens in Warwickshire. ChatHealth is a confidential text messaging service that enables children and young people (aged 11-19) to contact their local public health nursing (school nursing) team. This service is provided by Compass wellbeing workers. You will get a reply within 24 hours between 9am and 5pm, Monday to Friday (except bank holidays). Text: 07507 331525.

Rise – During the Covid-19 outbreak, Rise is providing a 24/7 helpline run by qualified mental health clinicians to be there for you to contact when you need support and advice to prevent crisis escalation.   

  • Contact the Rise Crisis team between 8am-8pm 024 7664 1799 or call 0300 200 0011 outside of these hours.

Apps

  • Stay Alivea free app for those at risk of suicide and those worried about someone. It is packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.
  • Find more apps on the NHS Library
  • Care Companion – a free 24/7 online tool full of information to support carers and their cared-for, also providing COVID-19 updates from reliable sources. Registering sets up a confidential profile to access all information tailored to your circumstances.

Other online resources