Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

Many supermarkets and other stores offer food or household goods for delivery or collection with options to order online or by phone. 

This summary has been compiled based on publicly available information, the list of suppliers is not exhaustive and inclusion on this list is not a recommendation from Warwickshire County Council. You may wish to search online for wider options or specialist provisions.

Minimum orders and delivery charges

Supermarket Small basket charge Delivery cost
Asda £3 if order under £40 £1 to £6.50
Iceland Must spend £25
  • £2 if order under £35
  • Free if order over £35
Morrisons Must spend £40
  • £1.50 to £5
  • Delivery charges vary depending on address, and time/day of chosen slot
  • Customers can also choose from a monthly (from £5), 6-month (from £20) or annual (from £35) delivery pass
Ocado  Must spend £40
  • £2.99 to £6.99 if order under £75
  • May be free if order over £75.
Sainsbury's Must spend £25
  • £7 if order under £40
  • £0.50 to £7 if over £40
  • Free if order over £100
Tesco £4 if under £40 (for delivery). Click and collect in most locations is a minimum basket of £25 to avoid £4 surcharge.  £4.50
Waitrose Must spend £40 if placing order online and collecting in person from their local Waitrose store (some shops are offering car park collection), or £40 minimum spend for a home delivery.  Free

Ways to place a supermarket order via telephone

Organisation Service provided How to access
Morrisons Doorstep Delivery Service – Morrisons have set up a new service that allow vulnerable and elderly residents to phone 0345 611 6111 and order essential food items. The order will take 24 hours to process and will be delivered by Morrisons staff. Contactless payment is made on delivery. There is no delivery charge for this service.

Call 0345 611 6111 and select option 5 to place your order. Any order placed before 5pm Morrisons will aim to deliver the next day. In order to use this service you must live within 10 miles of a Morrisons store.

Sainsbury's For vulnerable customers who have been offered a slot and are unable to place their order online, Sainsbury’s are offering a telephone ordering service.
  • For customers who are vulnerable and registered with Sainsbury’s via the Shielding Service call 0800 917 8557 to access this service.
  • The general telephone order number for all other customers is 0800 328 1700
Age UK Some local Age UKs offer food shopping services using supermarkets’ online stores. The order is placed on behalf of the older person and delivery is made to the older person’s home by the store at an agreed date and time.

Supermarkets offering food boxes

Retailer Food box available Price Phone/online Geographical coverage Comments
Asda Currently a fruit and veg box available £18 Asda - Food boxes right to your door Nationwide with the exception of Highlands, Scottish Islands & Northern Ireland  
Morrisons Options include vegan, gluten free and vegetarian  £22+
  • Phone – dedicated line for vulnerable people as set out below (Doorstep Deliveries).
  • Doorstep Deliveries (0345 611 6111, option 5) within 10 miles of the store) of 47 essential products. Pay at door step, card only.
  • Food box delivery (0345 611 6111, option 4). Delivered by DPD, card payment on phone. Call before 3pm for next day delivery.
  • Morrisons Online – or via Deliveroo
Country-wide Allocated community champion per store to identify customers who need help and leaflet drop

Setting up a supermarket account

Supermarket Check delivery is available in your area Link to create account
Asda Asda - Check your delivery options
  • Asda - Register
  • Asda are currently unable to offer priority access to new CEV.
Iceland Iceland - Book delivery Iceland - Register
Morrisons Morrisons - Where do we deliver? If Morrisons delivers to your area the postcode checker will automatically take you to the registration page.
Ocado N/A Ocado are currently at full capacity but are committed to continuing support for customers who they know are vulnerable or shielding.
Sainsbury's Sainsbury's - Let's check we deliver to you Sainsbury's - Register
Tesco N/A Tesco - Register an account
Waitrose N/A Waitrose - Register

Supermarket payment options for volunteers

Payment option How to access Where can I use it Comments
Supermarket e-gift voucher Purchase online or by telephone Asda, Morrisons, Tesco, Waitrose, Marks & Spencer, Aldi

You will need access to a printer to print off the voucher before it can be used (Aldi are sending out paper versions of their vouchers and you can show the Waitrose voucher on your phone instead of printing it).

Supermarket plastic voucher Friends/family to purchase instore and give or send to you for sharing with volunteer. Asda, Morrisons, Sainsbury’s, Waitrose, Marks & Spencer Can be topped up online.
Pre-paid cards Currently only if you already have one. Any shop taking Visa or Mastercard Defra is working with card issuers to make these more available.
Grocery Choice evoucher Provided by local authorities at their discretion. Asda, Sainsbury’s, Tesco, Waitrose, Marks & Spencer Only local authorities can top up the card.
Cash Up to £45 can be given to an NHS volunteer responder to use in shops. Any shop currently accepting cash. This is only to be used as a last resort if all other options have been exhausted.

Voucher options by supermarket

Supermarket E-voucher available? Physical voucher available E-voucher information Physical voucher information
Aldi Yes Yes

You need to enter your own email address or your volunteer’s to set up.

Can be bought online and will be posted to you.

Asda Yes Yes

The card can be printed out at home or emailed to the volunteer to use.

Can be redeemed online or in store.

M&S Yes Yes

You need to enter your own email address or your volunteer’s to set up.

M&S - Gift cards
Morrisons Yes Yes

Morrisons do not have a specific volunteer shopping card, but a e-gift voucher can be used instead.

Can be redeemed online or in store.

Sainsbury's Yes Yes

The card needs to be emailed to the volunteer to use.

Can only be redeemed in store.

Tesco Yes No

The card needs to be emailed to the volunteer to use.

 
Waitrose Yes Yes

The card needs to be emailed to the volunteer to use. It can be redeemed online or via telephone by calling 0330 123 0350.

Can be redeemed online, in store or via telephone by calling 0330 123 0350.