Many supermarkets and other stores offer food or household goods for delivery or collection with options to order online or by phone.
This summary has been compiled based on publicly available information, the list of suppliers is not exhaustive and inclusion on this list is not a recommendation from Warwickshire County Council. You may wish to search online for wider options or specialist provisions.
Minimum orders and delivery charges
| Supermarket | Small basket charge | Delivery cost |
|---|---|---|
| Asda | £3 if order under £40 | £1 to £6.50 |
| Iceland | Must spend £25 |
|
| Morrisons | Must spend £40 |
|
| Ocado | Must spend £40 |
|
| Sainsbury's | Must spend £25 |
|
| Tesco | £4 if under £40 (for delivery). Click and collect in most locations is a minimum basket of £25 to avoid £4 surcharge. | £4.50 |
| Waitrose | Must spend £40 if placing order online and collecting in person from their local Waitrose store (some shops are offering car park collection), or £40 minimum spend for a home delivery. | Free |
Ways to place a supermarket order via telephone
| Organisation | Service provided | How to access |
|---|---|---|
| Morrisons | Doorstep Delivery Service – Morrisons have set up a new service that allow vulnerable and elderly residents to phone 0345 611 6111 and order essential food items. The order will take 24 hours to process and will be delivered by Morrisons staff. Contactless payment is made on delivery. There is no delivery charge for this service. |
Call 0345 611 6111 and select option 5 to place your order. Any order placed before 5pm Morrisons will aim to deliver the next day. In order to use this service you must live within 10 miles of a Morrisons store. |
| Sainsbury's | For vulnerable customers who have been offered a slot and are unable to place their order online, Sainsbury’s are offering a telephone ordering service. |
|
| Age UK | Some local Age UKs offer food shopping services using supermarkets’ online stores. The order is placed on behalf of the older person and delivery is made to the older person’s home by the store at an agreed date and time. |
Supermarkets offering food boxes
| Retailer | Food box available | Price | Phone/online | Geographical coverage | Comments |
|---|---|---|---|---|---|
| Asda | Currently a fruit and veg box available | £18 | Asda - Food boxes right to your door | Nationwide with the exception of Highlands, Scottish Islands & Northern Ireland | |
| Morrisons | Options include vegan, gluten free and vegetarian | £22+ |
|
Country-wide | Allocated community champion per store to identify customers who need help and leaflet drop |
Setting up a supermarket account
| Supermarket | Check delivery is available in your area | Link to create account |
|---|---|---|
| Asda | Asda - Check your delivery options |
|
| Iceland | Iceland - Book delivery | Iceland - Register |
| Morrisons | Morrisons - Where do we deliver? | If Morrisons delivers to your area the postcode checker will automatically take you to the registration page. |
| Ocado | N/A | Ocado are currently at full capacity but are committed to continuing support for customers who they know are vulnerable or shielding. |
| Sainsbury's | Sainsbury's - Let's check we deliver to you | Sainsbury's - Register |
| Tesco | N/A | Tesco - Register an account |
| Waitrose | N/A | Waitrose - Register |
Supermarket payment options for volunteers
| Payment option | How to access | Where can I use it | Comments |
|---|---|---|---|
| Supermarket e-gift voucher | Purchase online or by telephone | Asda, Morrisons, Tesco, Waitrose, Marks & Spencer, Aldi |
You will need access to a printer to print off the voucher before it can be used (Aldi are sending out paper versions of their vouchers and you can show the Waitrose voucher on your phone instead of printing it). |
| Supermarket plastic voucher | Friends/family to purchase instore and give or send to you for sharing with volunteer. | Asda, Morrisons, Sainsbury’s, Waitrose, Marks & Spencer | Can be topped up online. |
| Pre-paid cards | Currently only if you already have one. | Any shop taking Visa or Mastercard | Defra is working with card issuers to make these more available. |
| Grocery Choice e-voucher | Provided by local authorities at their discretion. | Asda, Sainsbury’s, Tesco, Waitrose, Marks & Spencer | Only local authorities can top up the card. |
| Cash | Up to £45 can be given to an NHS volunteer responder to use in shops. | Any shop currently accepting cash. | This is only to be used as a last resort if all other options have been exhausted. |
Voucher options by supermarket
You need to enter your own email address or your volunteer’s to set up.
| Supermarket | E-voucher available? | Physical voucher available | E-voucher information | Physical voucher information |
|---|---|---|---|---|
| Aldi | Yes | Yes |
You need to enter your own email address or your volunteer’s to set up. |
Can be bought online and will be posted to you. |
| Asda | Yes | Yes |
The card can be printed out at home or emailed to the volunteer to use. |
Can be redeemed online or in store. |
| M&S | Yes | Yes | You need to enter your own email address or your volunteer’s to set up. | M&S - Gift cards |
| Morrisons | Yes | Yes |
Morrisons do not have a specific volunteer shopping card, but a e-gift voucher can be used instead. |
Can be redeemed online or in store. |
| Sainsbury's | Yes | Yes |
The card needs to be emailed to the volunteer to use. |
Can only be redeemed in store. |
| Tesco | Yes | No |
The card needs to be emailed to the volunteer to use. |
|
| Waitrose | Yes | Yes |
The card needs to be emailed to the volunteer to use. It can be redeemed online or via telephone by calling 0330 123 0350. |
Can be redeemed online, in store or via telephone by calling 0330 123 0350. |