Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

Helping you to manage your wellbeing if you provide care for someone

If you provide help for someone, such as family, friends or neighbours, who couldn’t cope without you it is important to look after your own health and wellbeing.

This leaflet offers advice and information about the services available to support you.

Warwickshire Carer Wellbeing Service (Carers Trust Heart of England)

  • This service provides emotional and practical support to help people care for someone and maintain their health and wellbeing.
  • A wellbeing check can be done for the person with a caring responsibility to identify any needs they may have and also provide signposting to other agencies to help support the person they care for.
  • A community-focused service helps the person with a caring responsibility have access to local agencies who can help with shopping, collecting prescriptions and other practical help.

If you need to leave the person you care for unexpectedly the CRESS service may be able to help. The helpline can provide a listening ear to talk through problems and provide reassurance, call us on 02476 632972.

Our opening times are Monday to Friday 9am to 6:30pm and Saturday 9am to 1pm

Alternatively you can contact us via:

Have a ‘virtual cuppa’

Mobilise provides information and support on COVID-19 to carers. There is currently a ‘virtual cuppa’ for carers at 4pm each day – where carers are invited to link up with each other via laptops, tablets and smartphones to share ideas, news and have a laugh, which is proving very popular visit the website to sign up.

Parent Carers

Parent Carer Support Pathway

Support is available for eligible parents who have children or young people with Special Educational Needs or disabilities (SEND).

For more information and advice:

Family Information Service

A free information and signposting service for families with children and young people aged 0-25. The service also helps professionals working with families in Warwickshire.

For more information visit the website.

Young Carers

Warwickshire Young Carers

This service aims to help make a difference to the lives of young carers from the age of 8 years of age upwards. Remote support is currently available such as one to one calls and virtual groups to young carers.

For the latest information and activities:

Dementia and Alzheimer’s

Dementia CONNECT (Formerly known as Dementia Navigators)

A dedicated service to support people affected by dementia in Warwickshire (including people with a diagnosis of dementia and carers). The service provides personalised practical and emotional support. The service can also support people with dementia and carers to access a range of support services in their local area.

  • Telephone: 0333 150 3456 Opening times: Monday to Wednesday: 9:00am to 8:00pm Thursday and Friday: 9:00am to 5:00pm Saturday and Sunday: 10:00am to 4:00pm (Calls charged at standard local rate)
  • Email: dementia.connect@alzheimers.org.uk
  • Visit the alzheimers website

For more information about caring for someone with dementia please see our dementia website.

Mental Wellbeing

Warwickshire Safe Haven

Providing support for people (16+) who are feeling distressed and overwhelmed. The helpline is available (6-11pm Monday to Sunday).

  • Telephone: 02477 714 554
  • Text: 07970 042270
  • Email: safehaven@cwmind.org.uk
  • Visit: Safe Haven Warwickshire, Newtown Chambers, Corporation Street, Nuneaton CV11 5XR

Mental Health Helpline (Coventry and Warwickshire)

A free confidential helpline providing emotional support, available 24/7. Access to a trained team of experienced support workers. Available on 0800 616 171 or via the webchat on the website.

Dearlife

This website has been created by health and social care partners across Coventry and Warwickshire to help people find the tools to maintain and improve their wellbeing and the wellbeing of others. It offers a wealth of information about where to get help in a crisis, advice on how to maintain good mental health, how to help others in need and comprehensive signposting to support.

Visit the Dear Life website. For general information on Carer Support see our carer website.

Other support at home

Community Meals

This service delivers hot or frozen meals to vulnerable people over the age of 50.

HEART (Home Environment Assessment and Response Team)

This team provides support to Warwickshire residents who need to improve, repair or adapt their homes to meet their own health, safety and wellbeing needs.

  • Telephone (North): 024 7637 6294, (South): 024 7637 6299
  • Visit the HEART website

Assistive Technology

AskSARA is an online self-help guide providing information on products and equipment for older and disabled adults and children.

Care Companion

A free online resource, developed by carers for carers. Its confidential with reliable resources and information tailored to the care needs of their loved ones.

Bereavement support

Dealing with bereavement is hard whatever the situation, however, during the COVID-19 outbreak, this can be particularly difficult.

For general counselling and bereavement information please visit our website.

Cruse

This organisation offers information and support to all those affected by bereavement. Helpline: 0808 808 1677 Opening times: Monday to Friday: 9.30am to 5pm (excluding bank holidays).

Extended hours on Tuesday, Wednesday and Thursday evenings, open until 8pm. For more details see the cruse website.

Supporting people who are terminally ill

Carers of those who have a terminal illness can talk to the specialist service team at Marie Curie for advice on coronavirus.

Telephone free: 0800 090 2309 7 days a week including bank holidays.

Opening times: Monday to Friday 8am to 6pm, Saturday to Sunday 11am to 5pm, and 10am-4pm on bank holidays.

For more information see the Marie Curie website.