Coronavirus (COVID-19)

For support and advice about council services please call 01926 410410.

If you are clinically extremely vulnerable to COVID-19 and need support call the Hotline on 0800 408 1447

Helping you manage your wellbeing

If you provide help for someone, such as family, friends or neighbours, who couldn’t cope without you it is important to look after your own health and wellbeing.

Warwickshire Carer Wellbeing Service (Carers Trust Heart of England)

This Service provides emotional and practical support to help people care for someone and maintain their health and wellbeing.

  • A wellbeing check can be done for carers to identify any needs they may have and also provide signposting to other agencies to help support the person they care for.
  • A community-focused service helps the person with a caring responsibility have access to local agencies who can help with shopping, collecting prescriptions and other practical help.
  • If there is an emergency and you must leave your loved one, the CRESS service may be able to help.
  • The helpline can provide a listening ear to talk through problems and provide reassurance.

Helpline: 024 7663 2972 (opt 2)

Opening times:

  • Monday to Friday 9am to 6:30pm
  • Saturday 9am to 1pm

Email: [email protected]

Find out more about Warwickshire Carer Wellbeing Service

Have a ‘virtual cuppa’

Mobilise provides information and support on COVID-19 to carers. There is currently a ‘virtual cuppa’ for carers at 4pm each day – where carers are invited to link up with each other via laptops, tablets and smartphones to share ideas, news and have a laugh, which is proving very popular visit the website to sign up.

Find out more about the online cuppa scheme

Warwickshire Safe Haven

Provides support for people (18+) who are feeling distressed and overwhelmed. The helpline is available (6-11pm, Thursday to Sunday).

Telephone: 024 7771 4554

Text: 07970 042270

Email: [email protected]

Mental health helpline and webchat

Confidential service, available 24/7. Access to a trained team of experienced support workers. Available on 0800 616 171 or via the Time Online webchat.

Care Companion

A free online resource, developed by carers for carers. It is confidential with reliable resources and information tailored to the care needs of their loved ones.

Find out more about Care Companion

Family Information Service

A free information and signposting service for families with children and young people aged 0-25. The service also helps professionals working with families in Warwickshire.

Find out more about the Family Information Service

Warwickshire Parent Carer Forum

The forum is for parents, carers and families who have children or young people with Special Educational Needs or disabilities (SEND) to get useful information and advice.

Find out more about the Warwickshire Parent Carer Forum

Warwickshire Young Carers

This service aims to help make a difference in the lives of young carers from the age of 8 years of age upwards. Remote support is currently available such as one to one calls and virtual groups to young carers. Please check the website and social media for the latest information and activities.

Email: [email protected]

Find out more about Warwickshire Young Carers

General information on carer support

Browse our website for information on carer support

Other support at home

Community meals

This service delivers hot or frozen meals to vulnerable people over the age of 50.

Telephone: 01926 889511

Find out more about the community meals service

General information on food supply

Further information about food supply during the coronavirus outbreak

HEART (Home Environment Assessment and Response Team)

This team provides support to Warwickshire residents who need to improve, repair or adapt their homes to meet their own health, safety and wellbeing needs.

Telephone (North): 024 7637 6294; (South): 024 7637 6299

Find out more about HEART

Assistive Technology

AskSARA is an online self-help guide providing information on products and equipment for older and disabled adults and children.

Find out more about AskSARA

General information on local services

Browse our website for information on local services and support


Dementia Connect (Formerly known as Dementia Navigators) provides support for those with Dementia and their carers.

Telephone: 0333 150 3456 (calls charged at standard local rate)

Opening times:

  • Monday to Wednesday: 9 am to 8pm
  • Thursday and Friday: 9am to 5pm
  • Saturday and Sunday: 10 am to 4pm

Email: [email protected]

Find out more about Dementia Connect

Further information about caring for someone with dementia during the COVID-19 outbreak

Bereavement support

Dealing with bereavement is hard whatever the situation, however, during the COVID-19 outbreak, this can be particularly difficult.

Find general counselling and bereavement information


This organisation offers information and support to all those affected by bereavement.

Helpline: 0808 808 1677

Opening times:

  • Monday and Friday: 9.30am to 5pm (excluding bank holidays)
  • Tuesday, Wednesday and Thursday: 9.30am to 8pm.

Find out more about Cruse

Supporting people who are terminally ill

Carers of those who have a terminal illness can talk to the specialist service team at Marie Curie for advice on coronavirus.

Telephone free: 0800 090 2309

Opening times:

  • Monday to Friday 8am to 6pm
  • Saturday to Sunday 11am to 5pm
  • Bank holidays: 10am to 4pm

Marie Curie - End of life care during coronavirus