Coronavirus (COVID-19)

If you've been identified as extremely vulnerable to COVID-19 by the NHS and need to self-isolate, call 0800 408 1447 for support.

Advice for everyone on coronavirus is available on our website or on 01926 410410.

In response to the current fast-moving and serious situation around COVID-19 (Coronavirus), we are reviewing the services we currently offer to the public.

Please note we are unable to deliver the following services to customers at this time:

  • Birth registrations
  • Re-registrations
  • Corrections (unless an emergency, for example stopping a funeral taking place)
  • Notices of marriage
  • Copy certificates – by post or online only
  • Ceremonies
  • European Union Settlement Scheme applications
  • Citizenship ceremonies

Updated 31 March 2020

As a result of the COVID19 outbreak, all our Registration Offices are now closed to the public.

How can I register a death?

All death registration appointments will be conducted by telephone. Telephone appointments need to be booked online or by calling 0300 555 0255.

If the death occurred in George Eliot (Nuneaton), Warwick or St Cross (Rugby) Hospital, the hospital bereavement teams can forward your contact details to Registration Services and the registrars will contact you directly. In these circumstances, an appointment is not needed.

How will I get the paperwork for the funeral director?

Paperwork will be emailed directly from the Registration Services to the chosen Funeral Director.

How will I get a death certificate?

You will be advised during the telephone appointment how to obtain death certificates.

Can I register a birth?

Registration Services are currently not able to register births during the pandemic and are awaiting further guidelines from the Government.

What will happen about child benefits?

All child benefits will be paid prior to birth registration during this time.

Can I get a copy of a certificate?

Registration Services are unable to provide copy certificates at this present time.

Are marriages still taking place?

Marriages are not currently taking place due to a government directive.

Can I give notice of a marriage or civil partnership?

All notices of marriage or civil partnership are currently deferred.

Can I book a ceremony?

Yes, future ceremonies can still be booked. You should email [email protected] with the venue in the subject line.

Registration Services will then contact you for details and place a hold on the date and time of your ceremony. Registrars will then contact the you to confirm the booking and to collect the non-refundable deposit once the current restrictions are lifted.

Our ceremony has been cancelled, what should we do?

If a ceremony has been cancelled due to the pandemic, or you want to move your ceremony date due to coronavirus or the illness of a close relative, you should contact Registration Services to rebook your ceremony at [email protected], adding the venue name and date of ceremony in the subject line.

The registrars will gladly move your ceremony to a later date and waive the rebooking fee. However, if you move the booking to a different day of the week or future year the applicable fee for that day/date would be charged.

If I want to postpone my ceremony due to coronavirus, or the illness of a close relative, will there be any further costs?

If you want to move your ceremony date due to coronavirus or the illness of a close relative, you should contact Registration Services to rebook your ceremony at [email protected], adding the venue name and date of ceremony in the subject line.

The registrars will gladly move your ceremony to a later date and waive the rebooking fee. However, if you move the booking to a different day of the week or future year the applicable fee for that day/date would be charged.

If I move my wedding to a later date will I need to give notice again?

Marriage authorities are valid for 12 months from the date of notice. You can move your booking so long as it is within that 12-month period. If the marriage authorities will have expired, you will need to give your notices of marriage again.

If I want to cancel my ceremony who do I inform?

Your venue and Registration Services, email [email protected]. Please add the venue name and date of ceremony in the subject line.

How do I rearrange my ceremony?

Please contact us for further advice, email [email protected]. Please add the venue name and date of ceremony in the subject line.

How long is this situation likely to continue?

We cannot confirm this until we have further guidance from the Government.

I need to speak to a registrar urgently but can’t get through?

Please email [email protected] and the registrars will get back to you.

If I want to move/postpone my ceremony due to coronavirus, or the illness of a close relative, will there be any further costs?

We will gladly move your ceremony to a later date and waive our rebooking fee. However, if you move the booking to a different day of the week or future year the applicable fee for that day/date would be charged.

If I move my wedding to a later date will I need to give notice again?

Your marriage authorities are valid for 12 months from the date of notice. You can move your booking so long as it is within that 12-month period. If the marriage authorities will have expired, you will need to give your notices of marriage again.

We have wedding insurance cover, but it doesn’t cover pandemics. Your terms and conditions say we will lose the money we have paid. What is your policy in these circumstances?

 We will gladly move your ceremony to a later date and waive our rebooking fee.

If I want to cancel your ceremony who do I Inform?

Your venue and Registration Services ([email protected]) please add the venue name and date of ceremony in the subject line.

How do I rearrange my ceremony?

Please contact us for further advice ([email protected]) please add the venue name and date of ceremony in the subject line.