Control staff

All emergency calls within Warwickshire are received by the Command and Control Centre situated on the headquarters site at Leamington Spa.

The control staff, who are a uniformed group of employees, receive and process some 16,000 emergency calls per year. They are an efficient and professional team whose duties include mobilising fire appliances, equipment and officers throughout the county using a computerised system, operating the radio scheme, liaising with other authorities and associated administrative work.

To meet the demands of this varied and interesting post, the following requirements are essential:

  • The ability to work within a structured environment
  • A good standard of education
  • Common sense and a confident calm manner
  • The ability to work under pressure
  • Fast accurate keyboard skills
  • Clear speech.


Each operator is trained to a very high standard. Initial training consists of an intensive six month period, which forms part of a two year probation period.

Upon achieving competency, control operators actively participate in continued professional development which also incorporates ongoing work place assessments. Vocational training and courses, to advance career prospects and improve individual skills, are encouraged.

Control team structure and work pattern

The control team structure consists of:

  • One station commander, and
  • 16 watch based control staff.

The 16 watch based control staff are divided into four shifts and operate an average of a 42 hour week shift system, consisting of 12 hour day duties and 12 hour night duties. Annual leave entitlement starts at 30 days (increases with long service). In addition eight days leave is granted in lieu of public holidays.

  • Day shift: 07:00 to 19:00 hrs
  • Night shift: 19:00 to 07:00 hrs.


Subject to pursuing statutory examinations and promotion interview boards, operators have the opportunity, when vacancies occur, to apply for promotion through the current rank structure.

Equal opportunities

Applications are welcome from all men and women who meet the entry requirements.