Adult social care and support – starting the process


Starting the process – your eligibility

We have to make sure that we help those people with the greatest need for care and support. To do this we carry out an assessment to identify your needs, how these impact on your wellbeing, and the outcomes that you wish to achieve in your day-to-day life.

The new national eligibility threshold for adults with care and support needs consists of three criteria:

  1. whether your needs are due to a physical or mental impairment or illness
  2. to what extent your needs affect your ability to achieve two or more specified outcomes, and
  3. whether and to what extent this impacts on your wellbeing.

We must understand if your are able to take part in your assessment and consider whether there is significant difficulty in any of these four areas:

  • understanding the information provided
  • retaining the information
  • using or weighing up the information as part of the process of being involved
  • communicating views, wishes or feelings.

If you need support in the assessment we will arrange for someone independent to help you. This person is known as an Independent Advocate. An appropriate person could also be a family member, friend or unpaid carer who is willing to help you.

We can also support you if you are deemed vulnerable and at significant risk because:

  • your main carers, relatives, friends (or neighbours who provide a lot of help), cannot continue to provide all the assistance you need
  • you have needs arising from the onset of a dementia type of illness or other significant physical or mental health deterioration, or
  • you are experiencing, or if there are reasons to suspect, abuse from others, for example: physical, sexual, psychological or financial abuse.

We don’t normally arrange support for:

  • housework;
  • shopping;
  • collecting pensions;
  • collecting prescriptions;
  • ironing or other household tasks; and
  • bathing, if you can manage a shower or full body wash.

If you are not eligible for help, we will write to you with reasons why and options to find support for yourself.

Information about having an assessment.

Adult social care and support – starting the process was last updated on August 31, 2016.


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