Making your request
When requesting environmental information you must include the following details:
- Your full name and address;
- The information or documents you would like to access;
- The preferred method of communication with us (letter or email).
It would be helpful to include a telephone contact number in case we need to clarify your information needs, and any accessibility requirements.
Requests can be made verbally, but it would be helpful if you could describe your requirements using our online form or email.
Information request – online form – the most secure method is to use our online form.
Please email your completed request to: firstname.lastname@example.org. Please note that your personal details and information supplied may not be secure in transit using email, until received by Warwickshire County Council. If you are concerned, we suggest using the secure online form above.
Write describing your requirements to:
Warwickshire County Council
What happens if I am not satisfied with the service I receive?
Our policy is to be as open as possible and supply the information you have requested, but we may withhold information if we consider the information falls within one of the exemptions or would involve significant staff time in locating and preparing the information for release. If we refuse to supply all or part of any other information you have asked for, we will write to you giving our reasons for refusal.
If you are dissatisfied with the response, or haven’t received a response to a formal Environmental Information Regulations request, then please follow the steps below. If this doesn’t relate to a formal request please follow the council’s complaint procedure.
1. First contact the Council officer who dealt with your request and see if they can resolve your concerns.
2. If you are not satisfied with the reasons or the manner in which your request was dealt with you have the right to request that the we carry out an internal review of the matter. You should ask for a review within 40 days of receiving our final response. All requests for an internal review should be made in writing to the address above and the matter will be dealt with under the council’s internal review procedure, as follows:
- The matter will be dealt with on behalf of the Monitoring Officer by a senior officer with appropriate knowledge and experience. Ordinarily this will be the a member of the Corporate Legal Services team.
- The internal review procedure is a single stage review process which in most cases will be completed within no more than 20 working days from the date of the request.
- In some circumstances the review may take longer (e.g. if the matter is complex) however it should take no longer than 40 working days from the date of the request.
3. If you are not satisfied with the outcome of the internal review, you may also appeal to the Information Commissioner if you feel we have not complied with our obligations. Your rights are explained on the Information Commissioner’s website.
You can contact the Information Commissioner using the useful links or at the address below:
Information Commissioner’s Office
What are the Environmental Information Regulations?
The regulations give people a right to ask a public authority holding environmental information, either in writing or verbally, for specific information and expect a response within 20 working days, or 40 working days if the request is complex or voluminous. There may be a charge for providing the information, in line with the fees charged for requesting information under the Freedom of Information Act.
The Freedom of Information Act requires each public authority to adopt the model Publication Scheme and produce a guide. This sets out what information will be made available to the public, how the public can access that information and whether the information will be available on inspection, free of charge or on payment. The aim of our Publication Scheme Guide
is to enable you to have fast and easy access via our web site to the information you require. If you cannot find the information you are looking for via the guide, please use the information request below.
Environmental information includes all the information that you would expect to be environmental, such as Information about air, water, soil, land, flora and fauna, energy, noise, waste and emissions.
Environmental information also includes information which has a clear link to the environment but may not appear to be environmental at first glance. For example:
- Any decisions, measures and activities affecting or likely to affect any of the above;
- Financial and cost benefit analysis relating to these would also be classed as environmental information;
- Certain information about human health and the food chain, built structures and cultural sites.
There are differences between definitions and the rights of access to information between the Environment Regulations and the Freedom of Information Act. Also If the requests falls under the Environmental Regulations then it will be exempt under Freedom of Information. If you are not sure if the information you require is classed as environmental information, do not worry as we will make sure we process the request under the correct legislation.