The Customer Service Excellence (CSE) Standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction
During July 2013- February 2014 each individual Group, along with the Fire and Rescue Service, was assessed against the CSE Standard, with each one successfully being awarded the standard. In March 2014 WCC was assessed against the standard as a corporate body and was successfully awarded the Standard later that month. Warwickshire County Council is the only county council in the country to achieve the standard as a corporate body.
Customer Service Excellence – About the standard – more information on the process and the elements tested within the standard.