Health advocacy services

Advocacy Services are available to people in Warwickshire to:

  • Support people to speak up and to be heard in the planning and delivery of their treatment and care
  • Help people to understand and secure their rights, and the services and support they need
  • Obtain practical support and information, in order to assist them in finding a resolution to complaints

Services available

NHS Complaints Advocacy Service

The Independent NHS Complaints Advocacy Service is a statutory service that empowers anyone who wishes to resolve a complaint about health-care commissioned and/or provided by the NHS in England. Independent NHS Complaints Advocacy provides practical support to clients, in order to assist them to make a complaint about the service, care or treatment provided by the NHS. The service is free, confidential and independent of the NHS.

Service details

Level 1: Information & Advice – which will include access to self-help information to enable clients to make their own complaint
Level 2: Direct advocacy support from a POhWER advocate.

This service is for

This service is for anyone who has received NHS treatment (including inpatients and outpatients), who would like support to raise and resolve a complaint regarding their NHS care and treatment. It may also be accessed by guardians of children under 16 years of age.

Referral

NHS complaints Advocacy can help you to:

  • Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy;
  • Support you to make an NHS complaint on someone else’s behalf, including if someone has died;
  • Answer questions about the NHS complaints procedure and explain your options;
  • Provide a step by step guide to making an NHS complaint and offer some tips;

Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process.

Costs

Free

For further information please visit the Pohwer website or contact on 0300 456 2370 (Minicom:0300 456 2364) or via email at pohwer@pohwer.net

General Health Advocacy Service

General Health Advocacy Service

The General Health Advocacy Service is a short-term advocacy support service available to NHS patients, with physical health issues, learning disabilities, patients aged 65 years and above, and may also include people with mental health needs (please also see IMHA service). The service aims to help people who are undergoing NHS treatment that are in need of support with advocating for themselves, and have a significant issue which is impacting on their health and wellbeing. Issues that advocacy support can be helpful for usually arise during community or other treatment, and at the point of a discharge from a hospital. Advocate support may help clients with making a decision in relation to further treatment or care, and with more practical issues which can impact particularly around the time of discharge from hospital.

Service Details

Level 1: Guidance through to Self-advocacy and self-help
Level 2: Time limited direct advocacy support

This service is for

This service is for people who are receiving NHS treatment and are:

  • adults aged 18 years or more and have a physical disability
  • adults aged 18 years or more and have a learning disability
  • adults aged 65 years or more (can include those with mental health issues not eligible for IMHA (include hyperlink)

Referral

Health professionals can refer patients into the service, and self-referrals are also accepted – please note that exclusions may apply so please contact the provider direct for more detailed information.

Costs

Free

For further information please visit the Pohwer website or contact them on 0300 456 2370 (Minicom: 0300 456 2364) or via email pohwer@pohwer.net

Independent Mental Health Advocacy (IMHA)


Independent Mental health Advocacy (IMHA) is provided for people who are detained under qualifying sections of the Mental Health Act, either formally as a patient detained in hospital, or people on a Community Treatment Order, or under guardianship. Statutory IMHA Services in Warwickshire are also complemented with community mental health advocacy, which is provided to patients who are not on statutory qualifying sections of the Mental Health Act, but are vulnerable and require support to resolve issues within hospital and community settings.

Service details

Advocacy support should help people to:

  • Make their own views and wishes clear
  • Express and present their views effectively and faithfully
  • Access advice and accurate information
  • Negotiate and resolve issues and conflicts

Opening times

Please check the website, or telephone the service provider for more information

This service is for

People detained in-hospital under qualifying sections of the Mental Health Act (statutory IMHA).
People who are being treated as an in-hospital patient in a psychiatric setting, and are vulnerable and in need of support (in-patient IMHA).
People who are receiving treatment in the community for mental health issues and who require advocacy support to maintain their independence as much as possible (Community IMHA).

* Please note: exclusions may apply, please contact the provider for more details.

Referral

Statutory IMHA – self-referral or referral from mental health professional
In-patient IMHA – self-referral or referral from mental health professional
Community IMHA – referral from a mental health professional or GP

Costs

Free

For further information please visit the Voiceability website or contact on 0300 222 5947 or via email at imha@voiceability.org

Health advocacy services was last updated on April 12, 2016.


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