Online Content Standards
Our corporate website is a major customer service and access channel. It is a powerful tool to help us communicate with the public. In 2008, we had 2.8 million visitors to our website, visiting us 6.8 million times. This worked out at around 250,000 visits to our website each month.
The website homepage is updated daily with news stories and events. Features and promotions also change on a regular basis. All pages on the website are reviewed on a regular basis to ensure the information is as up to date as possible. The job vacancies, libraries, schools information, recycling centres and public transport pages are among the most popular areas of the website.
We want our website to be much more than a reference manual, it should help to engage residents and encourage local democracy. To achieve this, our online content needs to be:
- user focused,
- clear and concise,
- accessible,
- and accurate.
The guidance provided below is aimed at council staff, contractors and partners involved in producing content for the Warwickshire website, the Intranet and other websites supported by the council.
Section 1: Writing for Online Audiences
Section 2: Formatting and Design standards
Section 3: Navigation and Usability
Section 4: Accessibility Standards for Online Content
Section 5: External Links Policy
Appendix: Tools for Testing Plain English Writing