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| Your care information, your rights |
| Print version: Your information, your rights – PDF, 29Kb The Data Protection Act 1998 gives you rights about how we handle information about you, and your social care records. This covers both adults and children who are using our social care services. |
| Why do you need my information and how is it used? We need your information to provide you with public services. The Warwickshire County Council Privacy Notice explains in general terms how we use different types of information. Below we provide more information how we use your information for social care. We abide by the Social Care Record Guarantee issued by the National Information Board for Health and Social Care that describes how we use your information for providing social care and keeping it safe. Full Privacy Notice - Warwickshire County Council - PDF, 43Kb Social Care Record Guarantee – PDF, 86Kb Please contact us if you would like us to send you printed copies of these. Our contact details are at the end of this page. Can I stop you from using my information? You cannot stop us from using your information, but you can take steps if you think we are doing it in a way likely to cause you unnecessary damage or distress. You have a right to claim compensation if we break the law. Can I see my information/records? If you want to see your care records you will need to write to us. To make it easy we have a subject access request form that can be downloaded or requested. Two versions are available for you to download, complete and send. Social Care - Access to Personal Information/Records - PDF, 27Kb, or Social Care - Access to Personal Information/Records - Word, 377Kb to complete electronically. Due to the sensitive information you provide we would advise sending completed forms by post rather than email, to:
Warwickshire County Council, PO Box 9, Shire Hall, Warwick CV34 4RR.
If you wish, you can appoint someone you trust to act on your behalf. We may charge a fee for this service, as allowed to by law, and if so this will be indicated on the form or our response. What happens after I have asked to see my information? We initially will:
There may be some circumstance where it is not possible to provide all the records. For example, if the information is about other people who have not given their permission for you to have it, or if it is likely to cause serious harm to someone or could obstruct attempts to prevent or detect crime. If it has been a long time since you had any contact with us, we may have destroyed your records as we are not allowed to keep them forever. Can I make changes to my records? You can:
Please see the frequently asked questions page. Alternatively ring the Customer Service Centre on 01926 410410 and ask for Information Governance, or write to us at:
Warwickshire County Council, PO Box 9, Shire Hall, Warwick CV34 4RR. Independent advice You can get more information about your rights and the Data Protection Act from the Information Commissioner, at: www.ico.gov.uk or tel: 0303 123 1113 or 01625 545745. More Information |
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