Warwickshire WLB - Case Studies - N&B CAB

Case Studies - Work-life Balance in Warwickshire

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Nuneaton & Bedworth Citizens Advice Bureau (CAB), Bedworth

Business Sector: Voluntary
Employees: 5 full time, 7 part time

How are work-life balance issues identified?

Relevant employment legislation
Direct contact with managers
Recruitment & induction
Daily & Monthly team meetings
Annual joint progress reviews
with individuals
Annual planning & development days

How are work-life balance policies communicated?

Induction
Staff manual
Team meetings
Notice boards
A message book for
important information
Accessible management team

Employer of Choice Case studies, Nuneaton and Bedworth Citizens Advice Bureau

Nuneaton & Bedworth CAB has a limited workforce and is supported by 55 volunteers who work on average two days per week. The bureau makes contact with 12,000 clients per year providing information and advice on a wide range of subjects. It aims to recruit and train local people (both paid and voluntary) that reflect the local community.

The organisation has developed a good range of flexible work options and work-life balance policies in a small team and with limited funds. Many paid workers start as volunteers and are given the opportunity through training and development to move into new career paths either in or outside the organisation. People feel motivated and grow in confidence in this supportive atmosphere.

Why have work-life balance policies been introduced?

To maintain a happy, supportive and motivated team which has extended and improved the service to the community.

Flexible work patterns has meant better than average retention rates for both paid and voluntary staff and greater success in recruiting volunteers.

What work-life balance policies are most beneficial to the organisation?

Flexitime working

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