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Case Studies - Work-life Balance in Warwickshire

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Tollbar Volvo, Warwick

Business Sector: Automotive
Employees: 31 full time 1 part time
How are work-life balance issues identified?
  • Managers operate an open door policy and will always make time to discuss issues with colleagues
  • Staff suggestion scheme
How are work-life balance policies communicated?
  • Employee handbook
  • Staff notice boards
  • Annual appraisals used to re-iterate
  • company benefits
  • Weekly team briefings
  • Daily departmental meetings
What systems have been set up to review work-life balance policies?
  • Best company to work for framework is discussed within weekly management meetings where personnel issues are first on the agenda
  • Viewpoint questionnaire results are investigated thoroughly and all actions published and implemented
What arrangements have been introduced in the last 12 months?
  • The MD discusses responses to the viewpoint questionnaire one to one with all staff members and gets plenty of new ideas which are implemented where possible.
Employer of Choice Case studies, Tollbar Volvo

This company is one of three Volvo dealerships operated by the Sytner Group which has eighty dealerships in total in the UK. It operates in a highly competitive commercial sales environment where it would be easy to forget the people. This is not the case! In 2005 Tollbar won the Employer of Choice Award in its category and the new MD, who moved to the current location in 2006 to improve his own work-life balance, is an excellent role model, and has brought a new dimension to the work-life balance policies already on offer. With his hands on approach the MD has improved the working environment, responding to ideas and suggestions, and ensuring staff are rewarded for hard work. The highly motivated team offer a good service to customers and the flexible working arrangements on offer, and the opportunity for training and personal development, encourage people to stay with the organisation.


Why have work-life balance policies been introduced?
  • To ensure low staff turnover
  • To ensure staff morale remains high
  • To ensure good two way communication
  • To ensure excellent service to customers
What work-life balance policies are most beneficial to the organisation?
  • All policies help to keep staff happy and motivated which results in happy customers.

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