Customer Pledge and Charter
our pledge to you
We aim to make your visit to the library successful and enjoyable.
we promise to:
- welcome you courteously and with a smile;
- do our best to help or advise you;
- listen to your views (so we can improve our service) and;
- publish a customer charter setting out standards you can expect from us.
in return we ask that you:
- treat staff and other customers with courtesy and respect and
- give us the opportunity to put things right if they go wrong.
We hope you will work with us to ensure this Library is a safe, comfortable and attractive place to be.
customer charter and audit guide
The charter sets out our commitment to you, and the standards we aim to achieve in the services we provide. The audit guide explains how we measure the service’s performance against the standards, and where the performance statistics are reported.
Please contact us if you would like copies of either document in a non pdf format.
Download the Customer Charter and Audit Guide
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You need Adobe Reader to open the pdf file, available as a free download from www.adobe.com. |
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