Making a Comment, Complaint or Compliment.

Tell us what you think of our services
We aim to provide the best possible service. If you have something to say about the services we provide, or the way we provide them, please tell us. Your comments help us to learn about what is important to you and plan better services for the future. We are confident that the services we provide to our customers are of a high quality, but we can sometimes get it wrong. If you are unhappy in any way about the service you have received we would like to know. Similarly, if you have received a high standard of service please let us know.
Types of Customer Feedback Compliments When we have done something right, please let us know. We will record your feedback and use it to help us build on what we're good at. Comments If you have a comment or suggestion about our services then we would like to hear it. Complaints Wherever possible our staff will strive to put things right immediately but we also have a complaints procedure. Further information on How Complaints are dealt with Tell Us What You Think I want to make a compliment, comment, complaint If you have any questions or would prefer to speak to someone please telephone our freephone number on 0800 169 2076 where a customer service advisor will be able to help you. Customer Feedback Policy and Procedure Documents Comment, Compliment & Complaints Procedure (pdf - 480 KB) Strategy Statement (pdf - 508 KB) Handling Representations Against Policy (pdf - 458 KB) Procedure for Staff (pdf - 522 KB)

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