What is a Public Satisfaction Survey?
Why have a Public Satisfaction Survey?
What Happens with the Results?
What is a Public Satisfaction Survey?
A Public Satisfaction Survey is a statutory requirement set by the Government, to be carried out every 3 years. 4000 of Warwickshire's residents are randomly selected and there is also an incentive to win 1st, 2nd or 3rd prize on returning the completed questionnaire. Aswell as having a postal survey, it is also posted onto the Warwickshire website, for people to fill in electronically.
Why have a Public Satisfaction Survey?
Warwickshire County Council carry out the Public Satisfaction Survey every Autumn, as well as the one set by Government, for trend information, so they can compare their figures yearly. Surveys are sent in order to gauge levels of satisfaction of the Council and it's services, whether the residents use them or not.
What Happens with the Results?
The results of the statutory surveys are sent to the Office of the Deputy Prime Minister (ODPM). They are compared with other Councils across England and used by the Government in their scoring of local authorities. The results measured annually are used in reporting changes in satisfaction to Councillors and the public in our Best Value Performance Report.
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