 | Winner of the Employer of Choice Medium Business Award 2003
Intrum Justitia Ltd, Stratford-upon-Avon
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 | | This credit management company, which employs 235 people, recognises that its success depends on the quality of service to customers. Measures have been introduced to help with recruitment and retention. These include part-time working, job share, and where possible individual shift patterns to fit with lifestyle, as well as health care benefits and a range of social activities. |
| There is plenty of opportunity to change work-patterns, the training and development programme offers scope for career development, and the open door policy ensures that everyone’s needs are heard and where possible met. Personal achievement is recognised and rewarded in this organisation and the enthusiasm of staff is infectious. Communication is excellent and all staff have a clear understanding of business issues and key aims. |
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| Winner of the Employer of Choice Special Achievement Award in the Medium Business Category 2003
Johnson's Coach Travel, Henley
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|  | | This local coach company, based in Henley-in-Arden, which has been in operation since 1987, won a special award in 2003 for turning its business around to the benefit of its employees and customers.
Recruitment is difficult in this sector and 5 years ago the company decided it needed to update its employment practices, to attract and retain the staff needed, to support its customers. |
| Investors in People was adopted and work-life balance policies were implemented. Directors are passionate about the organisation and its 160 employees and have developed a culture where staff are happy, loyal and motivated, positive about the organisation, and focused on its customers.
A range of flexible working opportunities have been developed and work patterns can be tailor-made to match individual lifestyles. A comprehensive training programme is on offer, for all staff, and regular brainstorming sessions help to cultivate new ideas. |
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