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This hair design business operates from two sites in Warwick and attributes its success to consistent levels of quality, value, enthusiasm and professionalism. In 2003 a conscious decision was made to change the company image which has resulted in a 20% increase in business. New premises were found and increased flexibility was offered to staff to improve work-life balance and to help retain people with skills, particularly working mums, who form 30% of the workforce. New policies allowed the salons to increase opening hours and to provide more flexibility and choice to clients.
The Director believes business success depends on a great team which offers a great service to customers. This is certainly the case in this organisation. In spite of increasing opening hours to cope with client expectations the work-life balance of staff has not been compromised. The Director has
created a bubbly family atmosphere where flexibility is the key.
Why have work-life balance policies been introduced?
To bring out the best in staff so that they help create a successful business where staff and clients are happy.
What work-life balance policies are most beneficial to the organisation?
Flexi-time, part-time and term time initiatives which apply to a high number of staff. This has enabled Hair Management to hang on to talented members of staff and has resulted in astonishing staff retention.
How are work-life balance issues identified?
- Staff know they can raise issues at any time.
- Employees are encouraged to produce a ‘dream board’ which identifies their dreams and desires
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