- Business & finance
- Environment
- Libraries & leisure
- Registrations
- Roads & travel
- Safety and crime
- Schools & learning
- Social care & health
- The council
Mystery Shopping | ||
 | | |
| What is Mystery Shopping? Why have Mystery Shoppers? What do Mystery Shoppers do? What happens with the results? What is Mystery Shopping? Warwickshire County Council's Mystery Shopping project was set up in 2000, to help monitor standards of service and track levels of satisfaction. Why have Mystery Shoppers?  Precise and detailed feedback Simple to implement Allows for a benchmark comparison Monitor standards of service Check customer satisfactionWhat do Mystery Shoppers do? Mystery Shoppers contact the council using all methods of communication available to them; telephone, visits, letters and e-mails. Mystery Shoppers are then given a set of questions and queries to ask council staff. They monitor the answers they receive against the correct expected response. What happens with the results? Each department monitors its results and puts an action plan together to get better results in the next Mystery Shopping activity. Chief Officers and Councillors also see the results through an annual report. | | Mystery Shopping Wave 14 Autumn 2008 Mystery Shopping Wave 13. Spring 2008 Mystery Shopping wave 12 Autumn 2007 Mystery Shopping wave 11 - Spring 2007 Mystery Shopping Wave 10. September - October 2006 Mystery Shopping Wave 9. October - November 2005 Mystery Shopping Wave 8. February - March 2005 Mystery Shopping Wave 7. March - April 2004 Mystery Shopping Wave 6. June - July 2003 Mystery Shopping Wave 5. October - November 2002 Mystery Shopping Wave 4. October - November 2001 Mystery Shopping Wave 3. March - April 2001 Mystery Shopping Wave 2. September - October 2000 Mystery Shopping Wave 1. April - May 2000  |
How do you rate this information / service?
