Get all necessary consents and agreements before you start
You may need planning permission from your local authority for substantial jobs, and building regulations consent for changes in the structure or services of a property, such as an internal wall or connection to a sewer. Contact your local authority building inspector to confirm whether this is necessary. If you live in a listed building or conservation area, you may require special clearance, check with your local authority planning officer. And finally let your neighbours know your plans – the work may affect their property.
Find the right builder
Ask for written quotes from at least 3 reputable companies with reputations to maintain. Seek recommendations and references, and ask to see examples of their work. Find out whether the contractor is a member of a trade association that may give extra security should a dispute arise. Establish that the company has permanent base, and be wary of companies that only provide a phone number. Finally, make sure the company you choose has insurance that covers any damage the trader might cause to you and your neighbours property. Also make sure that either the contractor's or your own insurance covers death and personal injury. Follow our find a builder guide
Get everything in writing
Get a written contract covering all the details of your agreement including price, starting and completion dates, and the work to be done.
Think about insurance backed guarantees
An insurance backed guarantee is in addition to your statutory rights and can cover you to ensure that the work is completed if the company goes bust, and also against poor workmanship. If you are offered a guarantee that is not insurance backed remember, if the company goes bust it will be worthless.
Payment
Be wary about paying large deposits - the contractor may disappear with your money. Use stage payments as a means of keeping the work progressing.
If things go wrong
Discuss the problem and give the tradesman a chance to put it right. If your are unable to sort the problem out, put your complaint in writing to the trader stating what the problem is and what you would like done, (click here for our how to complain guide) and if you are still not satisfied contact your local Trading Standards Service for further help and advice (click here for information on how to contact Warwickshire Trading Standards) |