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Warwickshire Fire & Rescue Service

Control Staff

All emergency calls within Warwickshire are received by the Command and Control Centre situated on the Headquarters site at Leamington Spa.
The Control staff, who are a uniformed group of employees, receive and process some 16,000 emergency calls per year. They are an efficient and professional team whose duties include mobilising fire appliances, equipment and officers throughout the County using a computerised system, operating the radio scheme, liaising with other authorities and associated administrative work.

To meet the demands of this varied and interesting post, the following requirements are essential:

	The ability to work within a structured environment
	A good standard of education
	Common sense and a confident calm manner
	The ability to work under pressure
	Fast accurate keyboard skills
	Clear speech

TRAINING Each operator is trained to a very high standard. Initial training consists of an intensive 6 months period, which forms part of a 2 year probation period. Operators are continually assessed with weekly written and practical examinations. Vocational training and courses, to advance career prospects and improve individual skills are encouraged.
WORK PATTERN The 16 Control staff are divided into 4 shifts and operate an average of a 42 hour week shift system consisting of 9 hour day duties and 15 hour night duties. Annual leave entitlement starts at 28 days and rises progressively with long service and promotion. In addition 12 days leave is granted in lieu of public holidays.
PROMOTION Subject to pursuing statutory examinations and promotion interview boards, operators have the opportunity, when vacancies occur, to apply for promotion through the current rank structure.
EQUAL OPPORTUNITIES Applications are welcome from all men and women who meet the entry requirements. CURRENT JOB OPPORTUNITIES Vacancies are advertised on the Warwickshire County Council Website - www.warwickshire.gov.uk



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Warwickshire County Council Warwick Fire and Rescue Service Headquarters Warwick Street, Leamington Spa, CV32 5LH.	Tel: 01926 466217 (Human Resources Section) Fax: 01926 450332 Email:fireandrescue@warwickshire.gov.uk