If you ask us for help, we will need to find out more about your needs or problems and how they are affecting your day-to-day life. This is called an assessment.
We will only ask questions which help us to understand your needs or problems. This will include basic information such as your name and address, date of birth, next of kin, and GP. We may also need to discuss your current health, medical history, family, housing and financial situation or your personal care.
The assessment is an opportunity for you to say what you think and to ask us questions. We will listen carefully to your views and take your wishes and feelings into account. If you need an interpreter because your first language is not English or you use sign language, we will arrange this.
You will only need to give your personal details and information about your needs or problems once and, if you agree, we will then share this information with other people involved in your care. We may have to ask other people for information about you. For example, we may need to ask your doctor to tell us something about your health problems.
We will not normally collect or record any information about you, or share it with anyone else, without your permission. We call this consent to share and record information - the person who does your assessment will explain this to you.
If you contact us by telephone on 01926 410410, you will initially speak to a Customer Service Advisor based in the Customer Service Centre in Warwick, who will be able to advise you of your eligibility for further assessment for services.
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