Citizens' Panel Wave 3 - Communications, was carried out June - July 2001.
This wave of the Panel was designed to cover issues surrounding communications and contacting the Council.
Of the 1034 questionnaires sent out, 525 responses were received.
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|  | Where do you get your information about Warwickshire County Council and its services?
(Top five)
 Local newspaper (free)
Council leaflets/ literature delivered to you
Local newspapers (paid for)
Libraries
Telephone directories
In terms of the amount of information provided by the council, 4 in 10 said there is not quite enough and just over 1 in 5 said there is about the right amount.
In your opinion, what would improve your personal experience of contact with Warwickshire County Council?
(Top three)
A call centre with staff trained to deal with your enquires
Information to be provided in clear plain English and easier to understand
Clear and consistent branding so things to do with the Council are easily identified | |