Welcome to Warwickshire County Council

The 3 Step Guide to Solving Your Consumer Problem

If you have a consumer problem, perhaps you are not happy with the goods or services you have bought, find out what your consumer rights are by visiting our 'know your rights' page for further information.

If you think you have a valid consumer complaint, follow our 3 step guide to help resolve it:

	We have a wide range of consumer advice and information leaflets and frequently asked questions that can help you solve your consumer problem.
	If you need help to put your consumer complaint to the trader in question, follow our how to complain guide. The guide tells you what to do and has a range of downloadable standard letters you can use.
	Or, if are a Warwickshire resident and require further help or advice to solve your consumer problem you can contact a consumer advisor by telephone, text message, online, or by visiting Warwickshire Trading Standards headquarters (we are located in Warwick). Alternatively, if you do not live in Warwickshire you can find your local Trading Standards Service website by visiting Trading Standards Central

Consumer Guides The service has produced a wide range of consumer guides Help and advice Tradeline - vetted tradespeople Shield your personal details from genuine companies and fraudsters Stop unwanted sales phone calls, faxes and junk mail Fair trading - a consumer's guide Age related products - a consumer's guide Useful links FAQ's If you're not a Warwickshire resident locate your own areas Trading Standards Service, visit Trading Standards Central If the information on our Trading Standards web pages is difficult to understand, we can provide it in another format, for example, in Braille, in large print, on audiotape, in another language or by talking to you. Please contact us

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