Service Desk - Warwickshire Web

Service Desk



The Service Desk has dedicated staff that are trained to offer a high standard of service to our customers. The Service Desk provides a single point of contact into the ICT Development Service, resolving more queries at the first point of contact and by monitoring requests to ensure they are dealt with within our support service level agreement. SLA, KPIs and Customer Survey Service Level Agreement statistics are available through the links below:- SLA statistics 2008-2009 Key Performance Indicators - May 2009 Customer survey results are available through the link below:- Customer Survey Results Summary May 2009
Self Help You may log or view calls using the QSM Self Help facility.. You will need your log on identity and password. If you would like help and information on using the self help option, you may download the following QSM Self Help User Guide Premium Technician Support Visits An experienced technician will carry out tasks defined by the school for both administration and curriculum networks. This a three hour on-site visit that can be planned weekly, fortnightly, half-termly or termly. These visits are booked in advance and dates notified to each school by the Service Desk. Technician Support Visit Log Form - Autumn Term 2009 Service Desk Telephone: 01926 414100 EMail: ictdsservicedesk@warwickshire.gov.uk QSM Self Help

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