| Service Area | Service | Standard |
| Roads & Pavements | Inspections
A Roads
B Roads
C Roads
D Roads |
6 weeks
12 weeks
24 weeks
48 weeks |
Defect Repairs
Cat 1 e.g.100mm deep pothole
Cat 2 e.g. 50 to 100mm deep pothole |
Make safe/repair within 24 hours.
Repair within 28 days. |
| Drainage & Flooding | Gully Emptying | Minimum once every 2 years. |
| Landscape & Trees | Grass Cutting
(i) WCC Rural Areas
(ii) District & Borough Urban Areas |
1m swathe 3 times per year.
1m swathe 6 times per year. |
| Weeds | Annual spraying programme on kerbed carriageway channels & urban footways. Annual ragwort treatment programme. |
| Siding | As necessary to provide safe passage to road users. |
Hedges
(i) WCC
(ii) Private |
As necessary to provide safe passage to road users.
Owner’s responsibility. Enforcement as appropriate. |
Trees
(i) Inspection - WCC Trees
(ii) Private Trees |
Inspected on 3 year cycle by WCC or district council.
Owner’s responsibility. Enforcement as appropriate. |
| Fences | Safety barriers maintained to national specification. |
| Signs & Lines | Road Signs | Replacement & cleansing as necessary within budget constraints. |
| Road Markings | Replacement as necessary within budget constraints. |
| Street Lighting | Operation | A minimum of 98.5% of all lights operating at any one time |
Repairs
(i) Emergency Damage
(ii) Routine Fault
(iii) Cable Fault
(iv) Cleaning & Changing Lamps |
Make safe within 1 hour. Replace column within 1 month.
Repair within 5 working days.
Repair within 2-4 weeks.
4 year cycle. |
| Legal & Illegal Obstructions | Obstructions | Obstructions presenting a hazard to highway users will be removed. |
| Trees & Shrubs | Trees may be planted in the highway subject to conditional approval. |
| Floral Tributes/Memorials | Floral tributes may remain for up to 30 days. Permanent memorials will not be permitted. |
| Signs | Signs presenting a hazard to highway users will be removed. Advertising signs will not be permitted. |
| Skips, Scaffolds & Hoardings | Permitted subject to conditions. |
| Vehicle Accesses | Permitted subject to conditions and planning consent where required. |
| Fly Posting & Tipping | Anything presenting a hazard to highway users will be removed. |
| Public Contact | Letters | Reply within 5 working days. |
| Telephone Calls | Answer within 5 rings. |
| Emails | Acknowledge within 1 working day. |
| Winter Service | Precautionary Gritting | The following roads will be gritted when frost is forecast:
All A & B class roads.
Roads serving hospitals and main industrial estates.
A single route to each village. |
| Footway Gritting | Footways may be gritted during periods of prolonged frosty weather. |
| Snow | Resources will be targeted to restore the network as quickly as possible. |
| Salt Bins | Bins provided by Parish Councils will be refilled as resources permit. |
