 Help on Call |
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What is Help on Call? Help on Call is a service for anyone who needs the security of a 24 hour emergency help service available at the touch of a button. | | Who needs it? The elderly, the disabled, the infirm or anyone requiring an emergency helpline. So whether it is for yourself, a friend or a relative, Help on Call provides the peace of mind you need. |
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What happens in an emergency? The emergency alarm system has an in built device for summoning assistance. Upon activation of an emergency button, either on the alarm unit or via a pendent button worn around the neck of the user. The alarm unit automatically communicates with our Control Room where our trained staff are ready to deal with the call.
The alarm unit is provided with an amplifier which allows the user to talk to one of our Control Room operators without lifting your telephone handset. Upon installation of the emergency unit, the Fire and Rescue Service agree with the customer a minimum of two telephone contact numbers:
- Friends
- Family
- Neighbours
These contacts will be used on activation of the alarm. If there is no response from the user or a nominated contact, the Fire Service will automatically attend. |
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Fast response control centre - professional help On actuation of the alarm an alert call goes to one of the most advanced control centres in the country. It is staffed 24 hours a day, 365 days a year. The control centre is based in Warwickshire and is operated by professionals who are able to provide the fastest response to emergency calls.
Warwickshire Fire and Rescue are used to dealing with emergency situations and unlike any other helpline services, Help on Call is operated from inside your area, so we have unique local knowledge, which means we provide the quickest response to emergency situations. |
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What equipment is provided? Help on Call provides two items of equipment:
- A special alarm unit
- Mini body alert
The telephone connects directly to our Control Room. The body alert contains a radio transmitter and works throughout the property. Help is obtained by simply pressing a button on the emergency unit or on the body alert. | | |
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How much does it cost? Help on Call is so attractively priced that there is no reason why anyone should be without the security cover they need. You pay just a small monthly rental or you can purchase the equipment, Whatever suites you best.
- Equipment rental - £2 per week inclusive of VAT
- Outright purchase - £160 plus VAT. In addition there is a half yearly maintenance charge of £19.51 plus VAT
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 Should you wish to have a no obligation demonstration, please contact the Help on Call team on 0800 526764 or apply on line for 'Help on Call'.
Help on Call online application |
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Find out what users of the service think.
Find out more about what WFRS do for the community | | |