e-Public Library User Survey
Public Library User Surveys (PLUS) were carried out in 32 Warwickshire libraries during November 2005. This report highlights the key findings from an Information and Communication Technology survey. Library computer users completed a questionnaire, which helped us to measure their satisfaction with various aspects of the service.
The report summarises the findings and compares results at a 'Band' level. There was a total of 1,687 responses countywide.
- Appendix A details the results by library band
- Appendix B shows the results broken down by age group
- Appendix C details the further comments received by library
- Appendix D details the results by library
download the document
|  | You need Adobe Reader to open the pdf file, available as a free download from www.adobe.com. |
summary
- Most respondents aged 18-29 years
- 89% classified themselves as White British / White other
- Nearly 40% in full-time employment
- Over 60% used the facilities 'more than once a week' or 'about once a week'
- Over 50% used the library facilities because they are free
- With 86% using the Internet and 68% using it for e-mail
- Over 58% used the facilities for finding something out and 39% keeping in touch with family and friends
- 96% of respondents rated the computer facilities as 'very good' or 'good'
- Over 94% of respondents rated the knowledge of staff as 'very good' or 'good'
- 97% of respondents rated the helpfulness of staff as 'very good' or 'good'
| | | | Related pages
|