20/10/2017 Door to door fish seller warning

Warwickshire residents have reported receiving unexpected knocks on the door from people selling fish products. These are not local traders with regular rounds.

The callers often begin by asking whether the householder has room in their freezer before attempting to sell them the fish.

These products have often been stored in unrefrigerated areas, may not be properly described and may weigh less than is claimed.

Don’t buy goods and services from unexpected doorstep callers.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

20/10/2017 Door to door fish seller warning was last updated on October 20, 2017.

20/10/2017 Bogus insurer warning

Warwickshire consumers are warned to beware of rogue companies masquerading as genuine insurers or utilities. A Warwickshire resident received an unexpected phone caller from a business she believed she already had an insurance policy with to cover a household appliance. The caller told her that he was calling to renew the policy. The caller claimed that the business had changed its name, so the policy details would be different – this was not true - it was a completely separate business!

In a similar case a consumer believed she was speaking to her broadband provider SKY when in reality she was talking to a completely different trader who was trying to sell her insurance for her Sky devices, costing almost £250!

Never discuss any insurance policy or service provider contract with a cold caller. If you believe the call to be genuine, phone back on a publically listed telephone number

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

20/10/2017 Bogus insurer warning was last updated on October 20, 2017.

17/10/2017 Model agency scams

Warwickshire Trading Standards has recently begun to receive more complaints from young people about bogus photographic/modelling agencies. These businesses, who often advertise on social media, claim to be able to get their clients modelling jobs. The agencies offer to create a portfolio of photographs for their clients in return for payments which can total several thousand pounds.

Young people are often drawn in by being offered a few photos for a low price , before being pressured in to signing a contract for a vastly more expensive portfolio.

However, having paid their money, clients have claimed that the modelling jobs never materialise and that they are simply fobbed off.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

17/10/2017 Model agency scams was last updated on October 17, 2017.

17/10/2017 Bogus PPI caller and iTunes gift card scam

Warwickshire residents are warned to beware of cold calls from fraudsters masquerading as PPI claim handling businesses. One Warwickshire resident was phoned and told that she was due £2370 PPI from Royal Bank of Scotland and that a ‘Government Solicitor’ would personally deliver the cheque. The resident was further told that he would be required to show this individual on their arrival his passport, diving licence, three utility bills and sign an iTunes gift card!

More information on how the iTunes gift card scam operates

NEVER invite any cold callers to visit your home.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

17/10/2017 Bogus PPI caller and iTunes gift card scam was last updated on October 17, 2017.

17/10/2017 Share dealing scam phone calls

Residents are warned to beware of cold calls from bogus investment businesses selling worthless shares. The fraudsters usually begin by claiming to represent a genuine investment company before asking the call recipient about shares they may have in genuine companies. The fraudsters then go on to try and sell the resident worthless shares and similar bogus investments. One Warwickshire resident was cold called by fraudsters who attempted to convince him to invest over £2000 in shares, to be paid using Bitcoins.

NEVER agree to any investment ‘opportunity’ made as a result of a cold call and be wary of all unregulated investments (land, wine, paintings, rare metals etc.). Fraudsters often ask for payment via bank transfer, pre-paid cards (e.g. iTunes) and Bitcoins.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

17/10/2017 Share dealing scam phone calls was last updated on October 17, 2017.

10/10/2017 Rogue traders masquerading as genuine businesses

Rogue doorstep traders are masquerading as genuine businesses both on the doorstep and online to get work warn Warwickshire Trading Standards. One Warwickshire resident thought they were employing a genuine landscaping business but when the workers turned up, they were clearly bogus, not using correct PPE (personal protective equipment) or possessing insurance.

If you are interested in employing a particular business to carry out work at your property, check their name, address and contact details against several sources (classified advertisements, Google searches etc.) to ensure you are contacting the correct business.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/10/2017 Rogue traders masquerading as genuine businesses was last updated on October 10, 2017.

09/10/2017 Solar panel owners warned of rogue trader ‘cleaning’ services

Owners of solar panels are warned to beware of rogue traders door knocking in the Warwickshire area offering to clean their roofs. The rogue traders give the false impression that they are working on behalf of the solar panel installers and suggest to the home owners that their roof is due a clean due to the length of time the solar panels have been installed.

The rogues are reported to be charging between £1300 and £1700 for work that is overpriced and is more likely to damage the roof (and the solar panels) than clean it.

Homeowners are advised not to allow people to pressure wash their roofs. Pressure washing roofs can lead to the roof tiles lifting.

The rogue traders may also be involved in other forms of criminal activity and may be taking the opportunity to scope people's homes for burglaries.

NEVER buy goods or services from an unexpected doorstep trader. Keep you door CLOSED

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/10/2017 Solar panel owners warned of rogue trader ‘cleaning’ services was last updated on October 9, 2017.

05/10/2017 Unclaimed parcel scam

Warwickshire Trading Standards are warning residents to beware of emails that carry the words 'Unclaimed Parcel' or similar. These bogus emails, which typically are not addressed directly to the recipient, but instead use their email address, encourage the recipient to click on a link to 'Activate' their delivery. There is also often a reference to the potential 'value' of the package, which is usually very high.

Clicking on links in bogus emails can  expose your PC to viruses. NEVER click on a link or download an attachment in a suspicious email. Always DELETE them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

05/10/2017 Unclaimed parcel scam was last updated on October 5, 2017.

02/10/2017 Bogus Police phone call warning

Fraudsters are pretending to be Police Officers in order to steal bank account information, Warwickshire Trading Standards understands. Members of the public have reported several incidents where they have received phone calls from people claiming to be Police Officers investigating a crime involving their bank cards. The callers then ask for bank card details, including long numbers, sort codes, the security number on the back and PINs. The information is then used to scam them out of thousands of pounds.

No Police Force will ever ask you for bank details in this way.

NEVER divulge any bank/card information to people who phone you. If you believe the caller is genuine, ask to phone back on a publicly listed telephone number.

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

02/10/2017 Bogus Police phone call warning was last updated on October 2, 2017.

11/08/2017 North Warwickshire ‘pushy’ gardener warning!

Warwickshire Trading Standards are warning North Warwickshire residents to beware of 'pushy' door to door gardeners who won't take no for an answer. One resident reported receiving several visits, despite telling the caller that they were not interested.

Do not buy goods or services from unexpected doorstep callers. You can't tell a good trader from a bad one on the doorstep. Seek at least three quotes from local traders you know and trust. Otherwise, consider using a Trading Standards approved trader

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

11/08/2017 North Warwickshire ‘pushy’ gardener warning! was last updated on August 11, 2017.

27/07/2017 Concert and event tickets were invalid warning

Consumers are warned to be careful when purchasing concert or event tickets from secondary ticketing websites after a Warwickshire resident spent over £200 on tickets that they found were invalid when they got to the venue (and were consequently denied entry). This was probably because the scam seller had either cancelled them or reported them lost in the post before selling them online.

Consumer should:

  • Where possible, buy your tickets from the box office or primary ticket agents, as these are the official agents who have agreements with promoters.
  • Treat any claims of being able to sell cheap tickets for sold out events or offering tickets before they are officially on sale with extreme caution.
  • Protect their purchases if the price of individual tickets is over £100, by using their credit card. As long as the card is used for any part of the transaction (even a small deposit), the credit card company is equally and separately liable if there is a problem with the purchase. No such legal protection exists for purchases made via debit cards; however, buyers can complain to their respective banks in such situations and request a chargeback.

More information

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

27/07/2017 Concert and event tickets were invalid warning was last updated on July 27, 2017.

10/07/2017 Immediate arrest for unpaid taxes!

Warwickshire residents are again receiving threatening phone calls from fraudsters falsely claiming to be HMRC. The bogus callers claim the resident has unpaid taxes and a warrant has been issued for their arrest within 30 minutes. Some residents are even told that the Police are on their way around! The fraudsters then either try and take payment down the phone for the bogus tax bill (often by asking for payment using itunes gift cards) or send someone to collect the money in cash.

The fraudsters often use telephone numbers beginning 0203.  These give the impression that the callers are based in London (area code 020). In reality the fraudsters use virtual telephone numbers, (costing just a few pounds a month) that could be linked to telephones anywhere in the world. Some sellers of virtual numbers (that can be obtained for most UK towns and cities) even make a virtue of this fact on their websites. REMEMBER, receiving a phone call from someone with what appears to be a local prefix, does not necessarily mean they are phoning from that town or city.

NEVER provide any information, personal or financial to cold callers, whatever they may claim. If you believe a phone call is genuine, tell the caller that you will phone back on a publicly listed telephone number (in the phone book or on their website). Do not phone back on a number provided by the caller and always leave a few minutes between calls to ensure the phone line is clear and the caller has phoned off. Otherwise use another phone.

Lastly, if you think the caller is a fraudster, Google their telephone number. You may find that others have already posted information on the Internet about them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/07/2017 Immediate arrest for unpaid taxes! was last updated on July 11, 2017.

10/07/2017 Charity bag scam

Warwickshire Trading Standards is warning householders to beware of scam charity bag collections taking place in Warwick District. The bags, which primarily ask for clothing, claim to support well known cancer charities. However, these charities have confirmed that they don't use these sorts of bags.

If you are giving to charity, ensure that the charity bags you are using are genuine. Look for the registered charity number and if in any doubt, contact the charity concerned. Otherwise, donate via a charity shop.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/07/2017 Charity bag scam was last updated on July 10, 2017.

06/07/2017 Bogus Netflix email scam

Beware of the latest phishing scam. This states:

 

We could not process your latest Netflix bill
Dear... (your email address)

The payment for your latest Netflix bill failed. It appears that some of the billing details associated with your account have exipred (note the spelling errors). Your service is pending disconnection on: 1 August, 2017. To avoid interruption of service we strongly recommend that you update your billing details now. To update your billing details now click here.

 

Recipients who click on the link risk exposing their computers to viruses. They may also be directed to a bogus website where they are asked to reveal personal and bank details which are then stolen by the fraudsters.

Never respond to unusual emails, follow any links or open any attachments. Always delete them. When banking online or purchasing goods or services, always visit the correct website by typing the traders web address in to the web browser. Find out more

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/07/2017 Bogus Netflix email scam was last updated on July 6, 2017.

06/07/2017 Bogus court bailiff warning

'Inspired' by court bailiff TV shows, some criminals gangs are reported to be door knocking at the properties of elderly people falsely claiming to be High Court Enforcement Agents, Bailiffs and Sheriffs stating that they have warrants to seize goods. The worried occupants are then taken to cash points to withdraw money to pay off the bogus debt. The criminals wear stab vests etc. to try to appear 'official'.

Always check the legitimacy of people who come to your door. If in any doubt, keep your door closed and phone the Police.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/07/2017 Bogus court bailiff warning was last updated on July 6, 2017.

18/06/2017 Bogus Sky caller nearly cost resident £200!

Beware of fraudsters falsely claiming to be calling from Sky! A Warwickshire resident received a phone call which she believed was genuine because she had very recently cancelled her Sky subscription. She told the caller this and then a few moments later received another phone call asking her to confirm her payment details relating to the account. She did  and shortly afterwards someone made a withdrawal of £200 from her account. Fortunately her bank were able to recover the money.

NEVER give any personal or financial information to people who call you on the phone, no matter who they claim to be.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

18/06/2017 Bogus Sky caller nearly cost resident £200! was last updated on June 21, 2017.

16/06/2017 Warwickshire Trading Standards white van

A number of people have reported seeing a white van marked 'Trading Standards' out and about and thought it might be bogus. Can I reassure everyone that our van is legitimate.

Trading Standards Officers were carrying out an enforcement exercise to remove illegal and misleading advertising on the public highway. Approximately 11 advertising pallets were taken. You can find out more about this enforcement project here.

We do however know that fraudsters will sometimes pretend to be Trading Standards Officers in order to carry out their crimes, even going to the trouble of wearing clothing with Trading Standards logos and using fake ID.

We therefore welcome any reports concerning the activities of Warwickshire Trading Standards across the county and are only too happy to confirm or otherwise the legitimacy of these activities. If you have any concerns, please contact Warwickshire Trading Standards via a publicly listed phone number

 

16/06/2017 Warwickshire Trading Standards white van was last updated on June 16, 2017.

14/06/2017 Driveway was painted black instead of relaid – Rugby warning

Warwickshire Trading Standards has received reports of a door-to-door driveway tarmac company operating in the Rugby area that is using underhand and aggressive tactics.

In one incident a resident was charged for having their driveway relaid with fresh tarmac. However, the trader simply swept up the existing loose stones and then painted the driveway black to give the impression the work had been done.

NEVER buy goods or services from unexpected doorstep callers!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/06/2017 Driveway was painted black instead of relaid – Rugby warning was last updated on June 14, 2017.

09/06/2017 ‘Ex-offender’ door knockers warning

Warwickshire Trading Standards is warning residents to beware of door knockers selling household goods door to door in the Warwick District. The door knockers may be claiming to be ex-offenders or say they are on charity run rehabilitation schemes in order to get a sale. The goods themselves are often vastly overpriced and poorly made. They usually carry 'official' looking badges to make them appear more authentic. Police across the UK have linked these callers to cases of burglary.

Warwickshire Trading Standards advises residents not to open the door to unexpected doorstep traders or to buy goods or services from them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 ‘Ex-offender’ door knockers warning was last updated on June 9, 2017.

09/06/2017 Property inspection cold calls

Warwickshire residents have reported receiving cold calls from people falsely claiming that their properties were due a 'two year inspection'. The bogus callers are reported to be very persistent in trying to arrange an appointment to visit! Trading Standards believes that the callers may be an unscrupulous trader using high pressure sales techniques to sell household insulation.

NEVER buy goods or services from telephone cold callers. It can be hard to tell a good trader from a bad one on the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Property inspection cold calls was last updated on June 9, 2017.

09/06/2017 Throwing good money after bad scam

Consumers who may have previously been scammed by fraudsters are warned to beware of cold calls from 'agencies' that for a fee, claim to be able to investigate the fraud and get your money back. These 'investigators' are in reality fraudsters too. They may even be the same people who were responsible for the original scam!

Warwickshire Trading Standards is aware of consumers who, having already lost thousands of pounds to scams have then paid 'investigators' even more money to try and get their funds back.

In reality, this is simply 'throwing good money after bad!'

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Throwing good money after bad scam was last updated on June 9, 2017.

08/06/2017 In wedding season – wedding services fraud warning

Warwickshire Trading Standards is warning consumers to beware of fraudulent wedding related service providers. Whilst most traders operating on the High St. or online are perfectly genuine, there are some traders who are operating fraudulently. They are more likely to operate solely online and are unlikely to have a long track record, instead appearing suddenly and disappearing almost as quickly! They are also more likely to offer their services at lower than average prices, to draw consumers in.

Consumers can protect themselves by:

  • Paying by Credit Card. This will provide you with protection under Section 75 of the Consumer Credit Act, for purchases above £100 and below £30,000 so if the companies goes in to liquidation or simply disappears before the Big Day, you can claim a refund from your Credit Card company.
  • Ensuring you obtain a physical address and contact details for the vendor and verify this information. A mobile phone number, email address or Facebook page is not enough! Should you experience any problems, you will then be able to make a complaint to Trading Standards or consider pursuing via the Small Claims Court.
  • Ensuring you obtain a contract before paying money for services. Make certain you fully read and understand what you are signing and note the terms of cancellation.
  • Considering purchasing Wedding Insurance - policies vary in cover and can be purchased up to two years in advance. They can protect you from events that would not be covered under the Consumer Credit Act.
  • Carrying out research on each vendor to ensure you are dealing with a bona fide person or company. Explore the internet for reviews and ratings and ask the vendor to provide details of past clients you can speak to. You should do this even if using companies recommended by a trustworthy friend or source.
  • Checking your wedding photographer. Beware of websites using fake images. Look for inconsistencies in style; meet the photographer in person and ask to view sample albums. If you like an image from a wedding, ask to view the photographs taken of the whole event so you can see the overall quality.

Remember, if something appears too good to be true, it probably is!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

08/06/2017 In wedding season – wedding services fraud warning was last updated on June 8, 2017.

06/06/2017 ‘Sky TV’ bogus over payment phone calls

Beware of bogus phone calls from fraudsters claiming to work for Sky or other service providers.

One Warwickshire residents received an unexpected phone call from someone who claimed they were calling from Sky. The caller said the householder had made an over-payment on their Sky account and was phoning to return the money. He then asked for the householder's bank account /card details! The householder had not been a Sky customer for five years!

The fraudster was described as being very persistent and phoned several times.

NEVER provide any personal or financial information to cold callers! If a genuine service/utility provider contacts you about a service you are receiving, they will already possess you bank details, you won't need to provide them again. If you are at all unsure whether a phone call is genuine or not, put the phone down and phone the trader back on a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/06/2017 ‘Sky TV’ bogus over payment phone calls was last updated on June 6, 2017.

15/05/2017 Bogus Telephone Preference Service call

Fraudsters are again phoning Warwickshire residents claiming to be from the Telephone Preference Service and asking for credit and debit card details to subscribe to the service or renew the service.

The Telephone Preference Service is a FREE service. The TPS will NEVER contact residents asking for any bank information.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Telephone Preference Service call was last updated on May 15, 2017.

15/05/2017 Bogus ‘BT caller’

A residents reported receiving an unexpected phone call from someone claiming to be calling from BT to say that the resident had arrears on their landline. When the resident said they were a Virgin customer the caller then changed their tune and claimed to be calling from Virgin!

Doubtless the fraudster was hoping to get the resident to pay their non-existent arrears to them by taking a debit or credit card payment down the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus ‘BT caller’ was last updated on May 15, 2017.

15/05/2017 Bogus Severn Trent caller

Residents are warned to beware of unexpected calls from fraudsters claiming to be calling from Severn Trent. A Warwickshire householder received such a call but sensibly put the phone down. They later contacted Severn Trent who confirmed that the call was bogus.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Severn Trent caller was last updated on May 15, 2017.

15/05/2017 American bogus HMRC caller

A Warwickshire resident reported receiving a phone call from someone claiming to be from HMRC to say that they were taking a 'lawsuit' against him. The resident quickly spotted that it was a scam call and described the caller as having an American accent.

A second resident received a similar phone call, this time an automated one. The automated 'HMRC' message told the resident that they should phone a number before legal action was taken against them. The resident phoned the number and spoke to some who claimed that a warrant had been issued for their arrest for non-payment of taxes!

These bogus phone calls are known to HMRC which has issued some additional advice

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 American bogus HMRC caller was last updated on May 15, 2017.

10/05/2017 Compost seller warning Wood End and North Warwickshire

Local residents are warned to beware of  people selling bags of compost door to door. One resident is reported to have been offered two bags of compost and a garden ornament for £40. The caller claimed he worked for a local garden centre. The trader followed the resident in to their home and persuaded them to had over £40 in cash. The resident was left with two bags of compost, but no ornament!

Warwickshire Trading Standards advises residents not to buy at the door or over the phone from unexpected callers.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Compost seller warning Wood End and North Warwickshire was last updated on May 10, 2017.

10/05/2017 Bogus ‘Police’ alarm sales Rugby

Rugby and Warwickshire residents are warned to beware of unexpected phone calls from people falsely claiming to work for Warwickshire Police and selling alarms. The callers make appointments for salespeople to visit resident's homes.

Warwickshire Police do not cold-call residents on the phone to sell alarm systems or sell alarms door to door.

Over the years, lots of consumers have had problems with high pressure sellers, selling expensive home alarm systems  that aren’t always what they are cracked up to be. Unfortunately the elderly and vulnerable are often targeted. Tactics employed by salesmen to sell expensive and unsuitable alarm systems include:

  • The use of dubious crime/fire statistics, and tales of robbery and assault to scare householders in to buying.
  • Telling the householder that new legislation will prevent them obtaining contents insurance if they do not have a monitored alarm. This is not true.
  • Pretending to be calling on behalf of  Trading Standards, Fire and Rescue Service, Police or Neighbourhood Watch in order to make their visit appear official.
  • Offering ‘free’ monitored alarms. The householder is told they have either won or been selected for an alarm. Although this may seem at first to be a tempting offer, what is not always made clear to householders who take up this offer is that they will have to pay a service charge to whichever company monitors the alarm system that is fitted – and this could be hundreds of pounds a year. Householders will also find themselves locked in to an agreement that could last several years and be required to pay for additional annual system check ups. In all the cost of this ‘free’ alarm could be many thousands of pounds.

Consumers who are considering purchasing an alarm system should not be rushed in to doing so on the door step, but should get at least three quotes from reputable companies.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Bogus ‘Police’ alarm sales Rugby was last updated on May 10, 2017.

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days

Fraudsters are turning to kindness with new phishing emails which encourage the recipient to open an attachment on the false premise that they could have already fallen victim to scammers.

In the past three days, Action Fraud has received 226 reports from email users who have this email. The phishing email is sent from a fraudster who describes themselves a “law-abiding citizen” and has accidentally received the email recipient’s personal details. Attached to the phishing email is a document which the fraudster claims contains the recipient’s personal details. The fraudster suggests that the email recipient’s details may have been made available to scammers and they are contacting them to try to rectify the problem. To do so the recipient must open the document.

In reality, the attached document opens the door to malware being downloaded onto the victim’s computer. The malware attempts to obtain sensitive data from victims, such as banking credentials and passwords; this is subsequently used to take money from the victim.

In order to protect yourself from malware, having up-to-date virus protection is essential; however it will not always prevent you from becoming infected.

Protect yourself

• Don’t click on links or open any attachments you receive in unsolicited emails or SMS messages. Remember that fraudsters can ‘spoof’ an email address to make it look like one used by someone you trust. If you are unsure, check the email header to identify the true source of communication.
• Do not enable macros in downloads, enabling the macro will allow the malware to be installed onto your device
• Always install software updates as soon as they become available. Whether you are updating the operating system or an application, the update will often include fixes for critical security vulnerabilities.
• Create regular backups of your important files to an external hard drive, memory stick or online storage provider. It’s important that the device to which you back up isn’t left connected to your computer as any malware infection could spread to that too.
• If you think your bank details have been compromised, you should immediately contact your bank.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days was last updated on April 3, 2017.

29/03/2017 Coleshill bogus TPS cold calls warning

Residents in the Coleshill area have reported receiving scam phone calls from people claiming to represent the Telephone Preference Service. The callers, who appear to phone from outside the UK, were trying to obtain personal details and would probably have asked for money to pay for 'TPS membership', had the calls not been terminated.

The TPS is a FREE service. TPS operators will NEVER make cold calls to a residents home.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Coleshill bogus TPS cold calls warning was last updated on March 29, 2017.

29/03/2017 Double glazing warning

Warwickshire residents are being advised to contact double glazing businesses direct after one resident fell victim to a double glazing installer who took money but didn't deliver on his promises.

The victim approached a man wearing a t-shirt displaying the name and logo of a well known double glazing business at a motorway service station. She agreed for the trader to come to her property to measure up and he then took £1000 in cash as a deposit and for materials. No paperwork was ever provided and he then disappeared with the money.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Double glazing warning was last updated on March 29, 2017.

14/03/2017 Door to door loyalty card warning

Warwick area residents have reported receiving unsuspected visits from a person selling shopping 'loyalty' cards door to door for £10 each. The seller claims that the cards provide a 10% discount at a number of stores, although resident's reported not recognising most of the store names. The seller did not appear to carry an ID badge.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/03/2017 Door to door loyalty card warning was last updated on March 14, 2017.

28/02/2017 Storm Doris! Beware of bogus cold callers

In the wake of damage caused by Storm Doris Warwickshire Trading Standards is issuing a warning for people to beware of bogus cold callers.

Rogue traders use unusually stormy weather as a way of persuading people that they need work done on their property – such as repairing loose roof tiles or removing damaged trees.

You can't tell a good trader from a bad one on the doorstep. Avoid buying from unexpected/unknown doorstep traders.

If you are looking for a Trading Standards approved and vetted trader, consider using Warwickshire Trading Standards new approved trader scheme - No Rogue Traders Here

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

28/02/2017 Storm Doris! Beware of bogus cold callers was last updated on February 28, 2017.

27/02/2017 Car clamp advice Leamington Spa

Warwickshire Trading Standards Service has become aware of reports of car clamping being carried out in the Leamington Spa area. This may be being carried out by the DVLA targeting un-taxed vehicles.

However, in case there are any rogue car clampers operating, this is the law:

Vehicle owners are advised that it is a criminal offence for anyone to clamp a vehicle on private land if they do not have lawful authority. Lawful authority to immobilise or move a vehicle is restricted to organisations such as the police, DVLA and local authorities.

Further, clamping of a vehicle on a public highway can only be done by public bodies.

If you believe your vehicle has been clamped unlawfully, please contact Warwickshire Trading Standards via the Citizens Advice Consumer Service on 03454 040506 for advice.

If it is safe to do so, vehicle owners may wish to consider taking photographs of the clamp in situ and any parking restriction signs etc.

If a vehicle owner feels threatened, they should call the Police.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

27/02/2017 Car clamp advice Leamington Spa was last updated on February 28, 2017.

14/02/2017 Cold caller ‘home loss’ threat

Retired homeowners are warned to beware of unexpected phone calls from sales people who are using scare tactics and claiming that the Government can take their home. These callers may attempt to give the impression that they are legally trained solicitors and that their services are free of charge. In reality however, they are sales people attempting to get homeowners to pay out potentially thousands of pounds to create trusts and similar legal devices with a view to protect a home or assets from being sold to pay for care fees.

Anyone receiving such a call should note:

  • If you require legal advice, ensure you speak to an expert, for example a solicitor.
  • Councils may view attempts to avoid residential care home fees in this way as deliberate deprivation of assets.
  • Never buy goods or services from cold callers.
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/02/2017 Cold caller ‘home loss’ threat was last updated on February 14, 2017.

06/02/2017 Nuneaton: Tarmac gang impersonate Warwickshire Highways workers warning

Nuneaton residents and businesses are warned to beware of a known gang of rogue traders falsely claiming to be Warwickshire Highways staff, operating across the town.

A Nuneaton trader was approached by men who appeared to be carrying out some tarmacking work on the road/pavement outside his business. They told the trader that they were Warwickshire Highways staff and offered to fill in the pot holes in his driveway/car park with some 'left over' tarmac.

The trader did not agree to the work but they started anyway before demanding £2000.

This is the first time that Trading Standards Officers have encountered rogue traders using small amounts of tarmac on the road/pavement to give the impression they are genuine highway workers.

Warwickshire Highways staff will NEVER offer to carry out tarmacking work on the private properties of traders or residents.

Trading Standards Officers are now investigating.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/02/2017 Nuneaton: Tarmac gang impersonate Warwickshire Highways workers warning was last updated on February 6, 2017.

06/02/2017 Doorstep smart meter fitter visit warning

Warwickshire residents are warned to beware of unexpected visits from people claiming to represent energy firms offering to fit smart meters. A resident recently reported that he had received a knock at the door from some one who claimed to have come to fit a smart meter at his property. The resident had no prior knowledge of the caller and when challenged was told 'it's the law'. This in not entirely correct although if your energy supplier has contacted you to change your energy meter to a smart meter because your current meter needs replacing (i.e it's too old), then you should get it replaced as it could be a safety hazard not to. If you don't want a smart meter then your supplier may offer to install a 'dumb' meter or a smart meter set up to work in 'dumb' mode with all the communications switched off.

Trading Standards suspects that the caller was probably seeking access to the house with the aim of getting the resident to change his energy supplier, although a distraction burglary attempt cannot be ruled out.

  • NEVER allow any one you don't know or trust in to your home
  • If you believe that a visit by an energy representative is genuine, check with your supplier first on a public listed number.
  • Trading Standards advises consumers to check annually if they can save money on their energy bills by using an energy comparison website
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/02/2017 Doorstep smart meter fitter visit warning was last updated on February 6, 2017.

25/01/2017 Rogue traders tackled with approved trader scheme partnership

Worried about rogue traders? Warwickshire Trading Standards has entered in to a new partnership with No Rogue Traders Here - an approved trader scheme.

‘No Rogue Traders Here’ is an approved trader scheme with a difference, putting consumers in touch with traders who have been fully vetted.

All traders are:

  • Approved by Trading Standards
  • Bankruptcy and identity checked
  • Home and business addresses verified
  • Licences and insurance verified
  • Monitored on both quality & price
  • Interviewed before being admitted to the scheme

‘No Rogue Traders Here’ vetted traders include: Builders – Roofers – Plumbers – Double Glazing – Central Heating & Boilers – Electricians – Carpenters – Decorators – Bathrooms – Kitchens – Driveways. They also have handymen who will carry out small jobs.

To find out more and register, visit: No Rogue Traders Here or phone 0800 233 5000.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

25/01/2017 Rogue traders tackled with approved trader scheme partnership was last updated on January 25, 2017.

16/01/2017 ‘Migrant Helpline’ exposing computer users to Ramnit malware

Scammers are reported to be sending out bogus emails that purport to come from a genuine charity called Migrant Helpline, to trick computer users in to downloading Ramnit, a type of malware designed to steal personal and corporate banking details.

The email address sending most of the bogus emails is noreply@yeshivadonations.com, but this may change. The email itself it titled ‘Thank you for choosing to donate to Migrant helpline’ and makes reference to a donation of £196. It invites recipients who wish to query the donation (because they haven't made one) to click on a link in the email. At this point the malware is downloaded on to the recipient's computer.

This fraud is in no way related to the genuine charity

This and many other phishing emails are being sent out with the sole purpose of encouraging users to click on a link, leading to a malware download.

Beware of any unusual emails you might receive and delete them without opening them, clicking on any link they might contain or downloading any attachments. Even emails that appear to come from businesses or people you know or trust should be treated with caution. The email addresses of your family and friends or businesses you trade with could have been spoofed (or forged)!

If you receive an email from a business you buy goods or services from or a bank or utility company, never follow any links in their emails. Instead, always visit the company's website by typing their web address into your browser.

When choosing a web mail account (such as gmail or Hotmail)  make sure it offers spam/junk mail filtering and keep this feature turned on.

Most internet security packages also include spam/junk mail blocking. Ensure that the one you use is up to date and switched on.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

16/01/2017 ‘Migrant Helpline’ exposing computer users to Ramnit malware was last updated on October 4, 2017.

16/01/2017 BT launch new nuisance and scam call blocker – free for BT home phone customers

BT have launched a new proactive scam and nuisance call blocking service called BT Call Protect. It's free for BT home phone customers, but to benefit, most customers will need to sign up for the new service.

BT Call Protect proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail. BT will identify nuisance calls on the BT Blacklist which will automatically send them to your junk voicemail.

You can also create your own personal blacklist to send all future calls from unwanted numbers to your junk voicemail.

BT has a team of experts who analyse masses of data to identify nuisance calls and create the BT blacklist. Numbers on this blacklist will be sent directly to your junk voicemail. The team is continually updating the list with new nuisance numbers, so you can be sure it’s up to date.

The blacklist also includes Scam numbers detected by the BT Security team.

BT Call Protect

16/01/2017 BT launch new nuisance and scam call blocker – free for BT home phone customers was last updated on January 16, 2017.

13/01/2017 More threatening ‘HMRC’ scam phone calls!

Warwickshire consumers are continuing to report threatening bogus phone calls from scammers claiming to be HMRC.

The recorded phone calls falsely claim that HMRC have filed a lawsuit against them and request that they press 1 to speak to a call handler or the Police.

People who have responded have reported being asked for their National Insurance Number and other personal details, suggesting that this is an organised attempt to steal personal and financial information for the purposes of identity theft and other criminal activity.

This phone scam, along with a number of others appear to be use phone numbers beginning with the Manchester prefix 0161.

Residents are advised to put the phone down immediately on receiving a call of this nature. Never follow any instructions given or reveal any personal or financial information.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/01/2017 More threatening ‘HMRC’ scam phone calls! was last updated on January 13, 2017.

13/01/2017 Mobile upgrade scam leaves residents paying for two phones!

Warwickshire consumers are warned to beware of bogus phone calls from people falsely claiming to be their mobile phone provider.

One Warwickshire resident reported receiving a phone call from someone who claimed to be calling from EE, offering an upgrade to his mobile phone. The consumer agreed the contract but when the phone later arrived he realised that his contract was not with EE at all but with another company, leaving him paying contracts for two separate mobile phones!

Despite cancelling the new contract, the bogus trader continued to take money from his account.

Never agree to buy goods or services from cold callers. If you think an offer is genuine, ask to phone back via a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/01/2017 Mobile upgrade scam leaves residents paying for two phones! was last updated on January 13, 2017.

10/01/2016 Bogus PPI claim scams

Warwickshire residents  are warned to beware of scam phone calls from people arranging delivery of bogus PPI awards.

A Warwick district resident reported receiving a telephone call from someone who claimed to be arranging the couriering of a £3750 PPI award  payment to his home. The resident was asked to hand over a fee of £375 in iTunes vouchers when the courier arrived. The caller knew both the resident's name and address.

This scam can involve the handing over of forged or stolen cheques in return for the iTunes voucher. In many cases, the courier may simply just try to obtain the voucher's serial number and not hand over anything.

The perpetrators of the scam only need the voucher serial number to redeem it, they don't need the physical card. Therefore, the serial number can be passed on to criminal gangs operating abroad.

The phone calls are often made from call centres in the Far East, even though the callers use english sounding names.

Never pay for any goods or services using iTunes vouchers. 

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

10/01/2016 Bogus PPI claim scams was last updated on January 10, 2017.

06/01/2017 Fake Amazon email warning

Action Fraud has received several reports from victims who have been sent convincing looking emails claiming to be from Amazon. The spoofed emails from “service@amazon.co.uk” claim recipients have made an order online and mimic an automatic customer email notification.
The scam email claims recipients have ordered an expensive vintage chandelier. Other reported examples include: Bose stereos, iPhone’s and luxury watches.

The emails cleverly state that if recipients haven’t authorised the transaction they can click on the help centre link to receive a full refund. The link leads to an authentic-looking website, which asks victims to confirm their name, address, and bank card information.

Amazon says that suspicious e-mails will often contain:

  • Links to websites that look like Amazon.co.uk, but aren't Amazon.co.uk.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged (or spoofed) e-mail addresses to make it look like the e-mail is coming from Amazon.co.uk.

Amazon will never ask for personal information to be supplied by e-mail.
You can read more about identifying suspicious emails claiming to be from Amazon by visiting https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201489210

To report a fraud or cyber crime, call Action Fraud on 0300 123 2040.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

06/01/2017 Fake Amazon email warning was last updated on January 6, 2017.

05/01/2017 Boiler calls warning

Warwickshire residents are warned to beware of persistent and unwanted phone calls from people claiming to be offering free boilers for householders on benefits. Consumers are warned that these calls may be being made by people who actually want to sell you overpriced boiler cover or a boiler at a 'discount' which may not save you money at all!

Never agree to purchase goods or services from cold callers, or arrange for those callers to visit your home. It can be hard to tell a good trader from a bad one on the doorstep! If you are looking for a new boiler, consider using local businesses and where possible go on recommendation.

Some householders on certain benefits may qualify for free boiler grants funded by energy companies as part of the Energy Company Obligation (ECO). To find out if you can benefit from ECO funding, please contact the Energy Saving Advice Service (0300 123 1234)

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

05/01/2017 Boiler calls warning was last updated on January 6, 2017.

14/12/2016 Lloyds bank scam letter warning

Lloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters.

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.

The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine.

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.Victims are then instructed to enter the first and last digit of their security number.

The bank has confirmed that the phone number and letters are fake.

The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks.

If you are ever suspicious about correspondence from your bank you should call the customer serviced number on the back of their card.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

14/12/2016 Lloyds bank scam letter warning was last updated on December 14, 2016.

13/12/2016 Bogus Trading Standards Officers warning!

Victims of rogue traders and other doorstep criminals are warned to beware of visits from people falsely claiming to be Trading Standards Officers. One Warwickshire doorstep crime victim reported being approached by an individual who introduced himself as a Trading Standards Officer and flashed a ID photo card. He claimed that money the victim had lost had been recovered.

This is a well known scam whereby the accomplices of rogue traders visit the homes of doorstep crime victims. On the basis of claiming they are there to return money lost by the victim, they then ask for more money upfront to pay for court costs etc.

Do not let people you don't know or trust in to your home.

Keep your door chain on.

If you believe a visitor to be genuine, phone their office using a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/12/2016 Bogus Trading Standards Officers warning! was last updated on December 13, 2016.

09/12/2016 Cyber-Crime

Cyber-Crime Survey

How safe do you feel online? Help us to get a picture of cyber-crime in the region by completing the second annual cyber-crime survey.

Warwickshire, West Mercia and the West Midlands have joined forces to launch the survey which will look at how people are affected by online crime and how aware they are of the dangers that exist. Take the cyber-crime survey

Closing date for responses is Monday 9th January 2017.

More information

09/12/2016 Cyber-Crime was last updated on December 9, 2016.

01/12/2016 Facebook sellers warning

Warwickshire consumers are warned to be wary of purchasing goods from Facebook sellers where payment is asked for via a direct a bank transfer. One consumer reported buying a phone from someone advertising via Facebook. The buyer and seller communicated using messenger.

However, after the payment was made , the seller blocked the buyer and deleted their chat communication. The phone was not delivered.

Buyers should consider paying in cash and avoid wherever possible bank transfers.

More advice on buying and selling on Facebook

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

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