18/06/2017 Bogus Sky caller nearly cost resident £200!

Beware of fraudsters falsely claiming to be calling from Sky! A Warwickshire resident received a phone call which she believed was genuine because she had very recently cancelled her Sky subscription. She told the caller this and then a few moments later received another phone call asking her to confirm her payment details relating to the account. She did  and shortly afterwards someone made a withdrawal of £200 from her account. Fortunately her bank were able to recover the money.

NEVER give any personal or financial information to people who call you on the phone, no matter who they claim to be.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

18/06/2017 Bogus Sky caller nearly cost resident £200! was last updated on June 21, 2017.

16/06/2017 Warwickshire Trading Standards white van

A number of people have reported seeing a white van marked 'Trading Standards' out and about and thought it might be bogus. Can I reassure everyone that our van is legitimate.

Trading Standards Officers were carrying out an enforcement exercise to remove illegal and misleading advertising on the public highway. Approximately 11 advertising pallets were taken. You can find out more about this enforcement project here.

We do however know that fraudsters will sometimes pretend to be Trading Standards Officers in order to carry out their crimes, even going to the trouble of wearing clothing with Trading Standards logos and using fake ID.

We therefore welcome any reports concerning the activities of Warwickshire Trading Standards across the county and are only too happy to confirm or otherwise the legitimacy of these activities. If you have any concerns, please contact Warwickshire Trading Standards via a publicly listed phone number

 

16/06/2017 Warwickshire Trading Standards white van was last updated on June 16, 2017.

14/06/2017 Driveway was painted black instead of relaid – Rugby warning

Warwickshire Trading Standards has received reports of a door-to-door driveway tarmac company operating in the Rugby area that is using underhand and aggressive tactics.

In one incident a resident was charged for having their driveway relaid with fresh tarmac. However, the trader simply swept up the existing loose stones and then painted the driveway black to give the impression the work had been done.

NEVER buy goods or services from unexpected doorstep callers!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/06/2017 Driveway was painted black instead of relaid – Rugby warning was last updated on June 14, 2017.

09/06/2017 ‘Ex-offender’ door knockers warning

Warwickshire Trading Standards is warning residents to beware of door knockers selling household goods door to door in the Warwick District. The door knockers may be claiming to be ex-offenders or say they are on charity run rehabilitation schemes in order to get a sale. The goods themselves are often vastly overpriced and poorly made. They usually carry 'official' looking badges to make them appear more authentic. Police across the UK have linked these callers to cases of burglary.

Warwickshire Trading Standards advises residents not to open the door to unexpected doorstep traders or to buy goods or services from them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 ‘Ex-offender’ door knockers warning was last updated on June 9, 2017.

09/06/2017 Property inspection cold calls

Warwickshire residents have reported receiving cold calls from people falsely claiming that their properties were due a 'two year inspection'. The bogus callers are reported to be very persistent in trying to arrange an appointment to visit! Trading Standards believes that the callers may be an unscrupulous trader using high pressure sales techniques to sell household insulation.

NEVER buy goods or services from telephone cold callers. It can be hard to tell a good trader from a bad one on the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Property inspection cold calls was last updated on June 9, 2017.

09/06/2017 Throwing good money after bad scam

Consumers who may have previously been scammed by fraudsters are warned to beware of cold calls from 'agencies' that for a fee, claim to be able to investigate the fraud and get your money back. These 'investigators' are in reality fraudsters too. They may even be the same people who were responsible for the original scam!

Warwickshire Trading Standards is aware of consumers who, having already lost thousands of pounds to scams have then paid 'investigators' even more money to try and get their funds back.

In reality, this is simply 'throwing good money after bad!'

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

09/06/2017 Throwing good money after bad scam was last updated on June 9, 2017.

08/06/2017 In wedding season – wedding services fraud warning

Warwickshire Trading Standards is warning consumers to beware of fraudulent wedding related service providers. Whilst most traders operating on the High St. or online are perfectly genuine, there are some traders who are operating fraudulently. They are more likely to operate solely online and are unlikely to have a long track record, instead appearing suddenly and disappearing almost as quickly! They are also more likely to offer their services at lower than average prices, to draw consumers in.

Consumers can protect themselves by:

  • Paying by Credit Card. This will provide you with protection under Section 75 of the Consumer Credit Act, for purchases above £100 and below £30,000 so if the companies goes in to liquidation or simply disappears before the Big Day, you can claim a refund from your Credit Card company.
  • Ensuring you obtain a physical address and contact details for the vendor and verify this information. A mobile phone number, email address or Facebook page is not enough! Should you experience any problems, you will then be able to make a complaint to Trading Standards or consider pursuing via the Small Claims Court.
  • Ensuring you obtain a contract before paying money for services. Make certain you fully read and understand what you are signing and note the terms of cancellation.
  • Considering purchasing Wedding Insurance - policies vary in cover and can be purchased up to two years in advance. They can protect you from events that would not be covered under the Consumer Credit Act.
  • Carrying out research on each vendor to ensure you are dealing with a bona fide person or company. Explore the internet for reviews and ratings and ask the vendor to provide details of past clients you can speak to. You should do this even if using companies recommended by a trustworthy friend or source.
  • Checking your wedding photographer. Beware of websites using fake images. Look for inconsistencies in style; meet the photographer in person and ask to view sample albums. If you like an image from a wedding, ask to view the photographs taken of the whole event so you can see the overall quality.

Remember, if something appears too good to be true, it probably is!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

08/06/2017 In wedding season – wedding services fraud warning was last updated on June 8, 2017.

06/06/2017 ‘Sky TV’ bogus over payment phone calls

Beware of bogus phone calls from fraudsters claiming to work for Sky or other service providers.

One Warwickshire residents received an unexpected phone call from someone who claimed they were calling from Sky. The caller said the householder had made an over-payment on their Sky account and was phoning to return the money. He then asked for the householder's bank account /card details! The householder had not been a Sky customer for five years!

The fraudster was described as being very persistent and phoned several times.

NEVER provide any personal or financial information to cold callers! If a genuine service/utility provider contacts you about a service you are receiving, they will already possess you bank details, you won't need to provide them again. If you are at all unsure whether a phone call is genuine or not, put the phone down and phone the trader back on a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/06/2017 ‘Sky TV’ bogus over payment phone calls was last updated on June 6, 2017.

15/05/2017 Bogus Telephone Preference Service call

Fraudsters are again phoning Warwickshire residents claiming to be from the Telephone Preference Service and asking for credit and debit card details to subscribe to the service or renew the service.

The Telephone Preference Service is a FREE service. The TPS will NEVER contact residents asking for any bank information.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Telephone Preference Service call was last updated on May 15, 2017.

15/05/2017 Bogus ‘BT caller’

A residents reported receiving an unexpected phone call from someone claiming to be calling from BT to say that the resident had arrears on their landline. When the resident said they were a Virgin customer the caller then changed their tune and claimed to be calling from Virgin!

Doubtless the fraudster was hoping to get the resident to pay their non-existent arrears to them by taking a debit or credit card payment down the phone!

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus ‘BT caller’ was last updated on May 15, 2017.

15/05/2017 Bogus Severn Trent caller

Residents are warned to beware of unexpected calls from fraudsters claiming to be calling from Severn Trent. A Warwickshire householder received such a call but sensibly put the phone down. They later contacted Severn Trent who confirmed that the call was bogus.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 Bogus Severn Trent caller was last updated on May 15, 2017.

15/05/2017 American bogus HMRC caller

A Warwickshire resident reported receiving a phone call from someone claiming to be from HMRC to say that they were taking a 'lawsuit' against him. The resident quickly spotted that it was a scam call and described the caller as having an American accent.

A second resident received a similar phone call, this time an automated one. The automated 'HMRC' message told the resident that they should phone a number before legal action was taken against them. The resident phoned the number and spoke to some who claimed that a warrant had been issued for their arrest for non-payment of taxes!

These bogus phone calls are known to HMRC which has issued some additional advice

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

15/05/2017 American bogus HMRC caller was last updated on May 15, 2017.

10/05/2017 Compost seller warning Wood End and North Warwickshire

Local residents are warned to beware of  people selling bags of compost door to door. One resident is reported to have been offered two bags of compost and a garden ornament for £40. The caller claimed he worked for a local garden centre. The trader followed the resident in to their home and persuaded them to had over £40 in cash. The resident was left with two bags of compost, but no ornament!

Warwickshire Trading Standards advises residents not to buy at the door or over the phone from unexpected callers.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Compost seller warning Wood End and North Warwickshire was last updated on May 10, 2017.

10/05/2017 Bogus ‘Police’ alarm sales Rugby

Rugby and Warwickshire residents are warned to beware of unexpected phone calls from people falsely claiming to work for Warwickshire Police and selling alarms. The callers make appointments for salespeople to visit resident's homes.

Warwickshire Police do not cold-call residents on the phone to sell alarm systems or sell alarms door to door.

Over the years, lots of consumers have had problems with high pressure sellers, selling expensive home alarm systems  that aren’t always what they are cracked up to be. Unfortunately the elderly and vulnerable are often targeted. Tactics employed by salesmen to sell expensive and unsuitable alarm systems include:

  • The use of dubious crime/fire statistics, and tales of robbery and assault to scare householders in to buying.
  • Telling the householder that new legislation will prevent them obtaining contents insurance if they do not have a monitored alarm. This is not true.
  • Pretending to be calling on behalf of  Trading Standards, Fire and Rescue Service, Police or Neighbourhood Watch in order to make their visit appear official.
  • Offering ‘free’ monitored alarms. The householder is told they have either won or been selected for an alarm. Although this may seem at first to be a tempting offer, what is not always made clear to householders who take up this offer is that they will have to pay a service charge to whichever company monitors the alarm system that is fitted – and this could be hundreds of pounds a year. Householders will also find themselves locked in to an agreement that could last several years and be required to pay for additional annual system check ups. In all the cost of this ‘free’ alarm could be many thousands of pounds.

Consumers who are considering purchasing an alarm system should not be rushed in to doing so on the door step, but should get at least three quotes from reputable companies.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

10/05/2017 Bogus ‘Police’ alarm sales Rugby was last updated on May 10, 2017.

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days

Fraudsters are turning to kindness with new phishing emails which encourage the recipient to open an attachment on the false premise that they could have already fallen victim to scammers.

In the past three days, Action Fraud has received 226 reports from email users who have this email. The phishing email is sent from a fraudster who describes themselves a “law-abiding citizen” and has accidentally received the email recipient’s personal details. Attached to the phishing email is a document which the fraudster claims contains the recipient’s personal details. The fraudster suggests that the email recipient’s details may have been made available to scammers and they are contacting them to try to rectify the problem. To do so the recipient must open the document.

In reality, the attached document opens the door to malware being downloaded onto the victim’s computer. The malware attempts to obtain sensitive data from victims, such as banking credentials and passwords; this is subsequently used to take money from the victim.

In order to protect yourself from malware, having up-to-date virus protection is essential; however it will not always prevent you from becoming infected.

Protect yourself

• Don’t click on links or open any attachments you receive in unsolicited emails or SMS messages. Remember that fraudsters can ‘spoof’ an email address to make it look like one used by someone you trust. If you are unsure, check the email header to identify the true source of communication.
• Do not enable macros in downloads, enabling the macro will allow the malware to be installed onto your device
• Always install software updates as soon as they become available. Whether you are updating the operating system or an application, the update will often include fixes for critical security vulnerabilities.
• Create regular backups of your important files to an external hard drive, memory stick or online storage provider. It’s important that the device to which you back up isn’t left connected to your computer as any malware infection could spread to that too.
• If you think your bank details have been compromised, you should immediately contact your bank.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

03/04/2017 Friend or foe? Over 200 reports of ‘friendly’ fraudster email scam in three days was last updated on April 3, 2017.

29/03/2017 Coleshill bogus TPS cold calls warning

Residents in the Coleshill area have reported receiving scam phone calls from people claiming to represent the Telephone Preference Service. The callers, who appear to phone from outside the UK, were trying to obtain personal details and would probably have asked for money to pay for 'TPS membership', had the calls not been terminated.

The TPS is a FREE service. TPS operators will NEVER make cold calls to a residents home.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Coleshill bogus TPS cold calls warning was last updated on March 29, 2017.

29/03/2017 Double glazing warning

Warwickshire residents are being advised to contact double glazing businesses direct after one resident fell victim to a double glazing installer who took money but didn't deliver on his promises.

The victim approached a man wearing a t-shirt displaying the name and logo of a well known double glazing business at a motorway service station. She agreed for the trader to come to her property to measure up and he then took £1000 in cash as a deposit and for materials. No paperwork was ever provided and he then disappeared with the money.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

29/03/2017 Double glazing warning was last updated on March 29, 2017.

14/03/2017 Door to door loyalty card warning

Warwick area residents have reported receiving unsuspected visits from a person selling shopping 'loyalty' cards door to door for £10 each. The seller claims that the cards provide a 10% discount at a number of stores, although resident's reported not recognising most of the store names. The seller did not appear to carry an ID badge.

Residents are advised not to buy at the door from unexpected doorstep traders.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/03/2017 Door to door loyalty card warning was last updated on March 14, 2017.

28/02/2017 Storm Doris! Beware of bogus cold callers

In the wake of damage caused by Storm Doris Warwickshire Trading Standards is issuing a warning for people to beware of bogus cold callers.

Rogue traders use unusually stormy weather as a way of persuading people that they need work done on their property – such as repairing loose roof tiles or removing damaged trees.

You can't tell a good trader from a bad one on the doorstep. Avoid buying from unexpected/unknown doorstep traders.

If you are looking for a Trading Standards approved and vetted trader, consider using Warwickshire Trading Standards new approved trader scheme - No Rogue Traders Here

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

28/02/2017 Storm Doris! Beware of bogus cold callers was last updated on February 28, 2017.

27/02/2017 Car clamp advice Leamington Spa

Warwickshire Trading Standards Service has become aware of reports of car clamping being carried out in the Leamington Spa area. This may be being carried out by the DVLA targeting un-taxed vehicles.

However, in case there are any rogue car clampers operating, this is the law:

Vehicle owners are advised that it is a criminal offence for anyone to clamp a vehicle on private land if they do not have lawful authority. Lawful authority to immobilise or move a vehicle is restricted to organisations such as the police, DVLA and local authorities.

Further, clamping of a vehicle on a public highway can only be done by public bodies.

If you believe your vehicle has been clamped unlawfully, please contact Warwickshire Trading Standards via the Citizens Advice Consumer Service on 03454 040506 for advice.

If it is safe to do so, vehicle owners may wish to consider taking photographs of the clamp in situ and any parking restriction signs etc.

If a vehicle owner feels threatened, they should call the Police.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

27/02/2017 Car clamp advice Leamington Spa was last updated on February 28, 2017.

14/02/2017 Cold caller ‘home loss’ threat

Retired homeowners are warned to beware of unexpected phone calls from sales people who are using scare tactics and claiming that the Government can take their home. These callers may attempt to give the impression that they are legally trained solicitors and that their services are free of charge. In reality however, they are sales people attempting to get homeowners to pay out potentially thousands of pounds to create trusts and similar legal devices with a view to protect a home or assets from being sold to pay for care fees.

Anyone receiving such a call should note:

  • If you require legal advice, ensure you speak to an expert, for example a solicitor.
  • Councils may view attempts to avoid residential care home fees in this way as deliberate deprivation of assets.
  • Never buy goods or services from cold callers.
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

14/02/2017 Cold caller ‘home loss’ threat was last updated on February 14, 2017.

06/02/2017 Nuneaton: Tarmac gang impersonate Warwickshire Highways workers warning

Nuneaton residents and businesses are warned to beware of a known gang of rogue traders falsely claiming to be Warwickshire Highways staff, operating across the town.

A Nuneaton trader was approached by men who appeared to be carrying out some tarmacking work on the road/pavement outside his business. They told the trader that they were Warwickshire Highways staff and offered to fill in the pot holes in his driveway/car park with some 'left over' tarmac.

The trader did not agree to the work but they started anyway before demanding £2000.

This is the first time that Trading Standards Officers have encountered rogue traders using small amounts of tarmac on the road/pavement to give the impression they are genuine highway workers.

Warwickshire Highways staff will NEVER offer to carry out tarmacking work on the private properties of traders or residents.

Trading Standards Officers are now investigating.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/02/2017 Nuneaton: Tarmac gang impersonate Warwickshire Highways workers warning was last updated on February 6, 2017.

06/02/2017 Doorstep smart meter fitter visit warning

Warwickshire residents are warned to beware of unexpected visits from people claiming to represent energy firms offering to fit smart meters. A resident recently reported that he had received a knock at the door from some one who claimed to have come to fit a smart meter at his property. The resident had no prior knowledge of the caller and when challenged was told 'it's the law'. This in not entirely correct although if your energy supplier has contacted you to change your energy meter to a smart meter because your current meter needs replacing (i.e it's too old), then you should get it replaced as it could be a safety hazard not to. If you don't want a smart meter then your supplier may offer to install a 'dumb' meter or a smart meter set up to work in 'dumb' mode with all the communications switched off.

Trading Standards suspects that the caller was probably seeking access to the house with the aim of getting the resident to change his energy supplier, although a distraction burglary attempt cannot be ruled out.

  • NEVER allow any one you don't know or trust in to your home
  • If you believe that a visit by an energy representative is genuine, check with your supplier first on a public listed number.
  • Trading Standards advises consumers to check annually if they can save money on their energy bills by using an energy comparison website
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

06/02/2017 Doorstep smart meter fitter visit warning was last updated on February 6, 2017.

25/01/2017 Rogue traders tackled with approved trader scheme partnership

Worried about rogue traders? Warwickshire Trading Standards has entered in to a new partnership with No Rogue Traders Here - an approved trader scheme.

‘No Rogue Traders Here’ is an approved trader scheme with a difference, putting consumers in touch with traders who have been fully vetted.

All traders are:

  • Approved by Trading Standards
  • Bankruptcy and identity checked
  • Home and business addresses verified
  • Licences and insurance verified
  • Monitored on both quality & price
  • Interviewed before being admitted to the scheme

‘No Rogue Traders Here’ vetted traders include: Builders – Roofers – Plumbers – Double Glazing – Central Heating & Boilers – Electricians – Carpenters – Decorators – Bathrooms – Kitchens – Driveways. They also have handymen who will carry out small jobs.

To find out more and register, visit: No Rogue Traders Here or phone 0800 233 5000.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Avoid rogue traders. Use Warwickshire Trading Standards No Rogue Traders Here approved trader scheme
  • Please feel free to pass on or re-publish this email alert

25/01/2017 Rogue traders tackled with approved trader scheme partnership was last updated on January 25, 2017.

16/01/2017 ‘Migrant Helpline’ exposing computer users to Ramnit malware

Scammers are reported to be sending out bogus emails that purport to come from a genuine charity called Migrant Helpline, to trick computer users in to downloading Ramnit, a type of malware designed to steal personal and corporate banking details.

The email address sending most of the bogus emails is noreply@yeshivadonations.com, but this may change. The email itself it titled ‘Thank you for choosing to donate to Migrant helpline’ and makes reference to a donation of £196. It invites recipients who wish to query the donation (because they haven't made one) to click on a link in the email. At this point the malware is downloaded on to the recipient's computer.

This fraud is in no way related to the genuine charity

This and many other phishing emails are being sent out with the sole purpose of encouraging users to click on a link, leading to a malware download.

Beware of any unusual emails you might receive and delete them without opening them, clicking on any link they might contain or downloading any attachments. Even emails that appear to come from businesses or people you know or trust should be treated with caution. The email addresses of your family and friends or businesses you trade with could have been spoofed (or forged)!

If you receive an email from a business you buy goods or services from or a bank or utility company, never follow any links in their emails. Instead, always visit the company's website by typing their web address into your browser.

When choosing a web mail account (such as gmail or Hotmail)  make sure it offers spam/junk mail filtering and keep this feature turned on.

Most internet security packages also include spam/junk mail blocking. Ensure that the one you use is up to date and switched on.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

16/01/2017 ‘Migrant Helpline’ exposing computer users to Ramnit malware was last updated on January 16, 2017.

16/01/2017 BT launch new nuisance and scam call blocker – free for BT home phone customers

BT have launched a new proactive scam and nuisance call blocking service called BT Call Protect. It's free for BT home phone customers, but to benefit, most customers will need to sign up for the new service.

BT Call Protect proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail. BT will identify nuisance calls on the BT Blacklist which will automatically send them to your junk voicemail.

You can also create your own personal blacklist to send all future calls from unwanted numbers to your junk voicemail.

BT has a team of experts who analyse masses of data to identify nuisance calls and create the BT blacklist. Numbers on this blacklist will be sent directly to your junk voicemail. The team is continually updating the list with new nuisance numbers, so you can be sure it’s up to date.

The blacklist also includes Scam numbers detected by the BT Security team.

BT Call Protect

16/01/2017 BT launch new nuisance and scam call blocker – free for BT home phone customers was last updated on January 16, 2017.

13/01/2017 More threatening ‘HMRC’ scam phone calls!

Warwickshire consumers are continuing to report threatening bogus phone calls from scammers claiming to be HMRC.

The recorded phone calls falsely claim that HMRC have filed a lawsuit against them and request that they press 1 to speak to a call handler or the Police.

People who have responded have reported being asked for their National Insurance Number and other personal details, suggesting that this is an organised attempt to steal personal and financial information for the purposes of identity theft and other criminal activity.

This phone scam, along with a number of others appear to be use phone numbers beginning with the Manchester prefix 0161.

Residents are advised to put the phone down immediately on receiving a call of this nature. Never follow any instructions given or reveal any personal or financial information.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/01/2017 More threatening ‘HMRC’ scam phone calls! was last updated on January 13, 2017.

13/01/2017 Mobile upgrade scam leaves residents paying for two phones!

Warwickshire consumers are warned to beware of bogus phone calls from people falsely claiming to be their mobile phone provider.

One Warwickshire resident reported receiving a phone call from someone who claimed to be calling from EE, offering an upgrade to his mobile phone. The consumer agreed the contract but when the phone later arrived he realised that his contract was not with EE at all but with another company, leaving him paying contracts for two separate mobile phones!

Despite cancelling the new contract, the bogus trader continued to take money from his account.

Never agree to buy goods or services from cold callers. If you think an offer is genuine, ask to phone back via a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/01/2017 Mobile upgrade scam leaves residents paying for two phones! was last updated on January 13, 2017.

10/01/2016 Bogus PPI claim scams

Warwickshire residents  are warned to beware of scam phone calls from people arranging delivery of bogus PPI awards.

A Warwick district resident reported receiving a telephone call from someone who claimed to be arranging the couriering of a £3750 PPI award  payment to his home. The resident was asked to hand over a fee of £375 in iTunes vouchers when the courier arrived. The caller knew both the resident's name and address.

This scam can involve the handing over of forged or stolen cheques in return for the iTunes voucher. In many cases, the courier may simply just try to obtain the voucher's serial number and not hand over anything.

The perpetrators of the scam only need the voucher serial number to redeem it, they don't need the physical card. Therefore, the serial number can be passed on to criminal gangs operating abroad.

The phone calls are often made from call centres in the Far East, even though the callers use english sounding names.

Never pay for any goods or services using iTunes vouchers. 

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

10/01/2016 Bogus PPI claim scams was last updated on January 10, 2017.

06/01/2017 Fake Amazon email warning

Action Fraud has received several reports from victims who have been sent convincing looking emails claiming to be from Amazon. The spoofed emails from “service@amazon.co.uk” claim recipients have made an order online and mimic an automatic customer email notification.
The scam email claims recipients have ordered an expensive vintage chandelier. Other reported examples include: Bose stereos, iPhone’s and luxury watches.

The emails cleverly state that if recipients haven’t authorised the transaction they can click on the help centre link to receive a full refund. The link leads to an authentic-looking website, which asks victims to confirm their name, address, and bank card information.

Amazon says that suspicious e-mails will often contain:

  • Links to websites that look like Amazon.co.uk, but aren't Amazon.co.uk.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged (or spoofed) e-mail addresses to make it look like the e-mail is coming from Amazon.co.uk.

Amazon will never ask for personal information to be supplied by e-mail.
You can read more about identifying suspicious emails claiming to be from Amazon by visiting https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201489210

To report a fraud or cyber crime, call Action Fraud on 0300 123 2040.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

06/01/2017 Fake Amazon email warning was last updated on January 6, 2017.

05/01/2017 Boiler calls warning

Warwickshire residents are warned to beware of persistent and unwanted phone calls from people claiming to be offering free boilers for householders on benefits. Consumers are warned that these calls may be being made by people who actually want to sell you overpriced boiler cover or a boiler at a 'discount' which may not save you money at all!

Never agree to purchase goods or services from cold callers, or arrange for those callers to visit your home. It can be hard to tell a good trader from a bad one on the doorstep! If you are looking for a new boiler, consider using local businesses and where possible go on recommendation.

Some householders on certain benefits may qualify for free boiler grants funded by energy companies as part of the Energy Company Obligation (ECO). To find out if you can benefit from ECO funding, please contact the Energy Saving Advice Service (0300 123 1234)

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

05/01/2017 Boiler calls warning was last updated on January 6, 2017.

14/12/2016 Lloyds bank scam letter warning

Lloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters.

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.

The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine.

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.Victims are then instructed to enter the first and last digit of their security number.

The bank has confirmed that the phone number and letters are fake.

The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks.

If you are ever suspicious about correspondence from your bank you should call the customer serviced number on the back of their card.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

14/12/2016 Lloyds bank scam letter warning was last updated on December 14, 2016.

13/12/2016 Bogus Trading Standards Officers warning!

Victims of rogue traders and other doorstep criminals are warned to beware of visits from people falsely claiming to be Trading Standards Officers. One Warwickshire doorstep crime victim reported being approached by an individual who introduced himself as a Trading Standards Officer and flashed a ID photo card. He claimed that money the victim had lost had been recovered.

This is a well known scam whereby the accomplices of rogue traders visit the homes of doorstep crime victims. On the basis of claiming they are there to return money lost by the victim, they then ask for more money upfront to pay for court costs etc.

Do not let people you don't know or trust in to your home.

Keep your door chain on.

If you believe a visitor to be genuine, phone their office using a publicly listed telephone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

13/12/2016 Bogus Trading Standards Officers warning! was last updated on December 13, 2016.

09/12/2016 Cyber-Crime

Cyber-Crime Survey

How safe do you feel online? Help us to get a picture of cyber-crime in the region by completing the second annual cyber-crime survey.

Warwickshire, West Mercia and the West Midlands have joined forces to launch the survey which will look at how people are affected by online crime and how aware they are of the dangers that exist. Take the cyber-crime survey

Closing date for responses is Monday 9th January 2017.

More information

09/12/2016 Cyber-Crime was last updated on December 9, 2016.

01/12/2016 Facebook sellers warning

Warwickshire consumers are warned to be wary of purchasing goods from Facebook sellers where payment is asked for via a direct a bank transfer. One consumer reported buying a phone from someone advertising via Facebook. The buyer and seller communicated using messenger.

However, after the payment was made , the seller blocked the buyer and deleted their chat communication. The phone was not delivered.

Buyers should consider paying in cash and avoid wherever possible bank transfers.

More advice on buying and selling on Facebook

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

01/12/2016 Facebook sellers warning was last updated on December 1, 2016.

01/12/2016 Government ‘money’ overpayment scam

Warwickshire residents have reported receiving phone calls to say that they were shortly to receive a cheque from the Government for money that they had overpaid. The callers then go on to try and obtain bank details and other personal and financial information.

Residents are warned never to reveal any personal or financial information to cold callers. This information can be used for identity theft and other crimes.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

01/12/2016 Government ‘money’ overpayment scam was last updated on December 1, 2016.

30/11/2016 ‘Model’ agency’ warning

Warwickshire residents are warned to beware of  'model agencies' that take huge fees for portfolios of photographs and promise modelling contracts that never materialise. One Warwickshire resident reported paying almost £800 after attending a 'photo-shoot'. She was given assurances that a modelling contract would be forthcoming and paid almost £800 for a portfolio of photographs. However, no contract was offered.

Rogue modelling agencies have little or no links to the genuine modelling industry. They show a great deal of interest in a new client and often makes promises that a contract will be forthcoming in order to get the client to pay hundreds of pounds for a portfolio of photographs, often worth very little.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

30/11/2016 ‘Model’ agency’ warning was last updated on November 30, 2016.

30/11/2016 ‘Nottingham Knockers’ operating in South Warwickshire

Warwickshire Trading Standards has received reports from Warwickshire Police that groups of so called 'Nottingham Knockers' have been operating in the South Warwickshire area in the past few days. These doorstep callers offer small household products for sale which may be of poor quality and pressure homeowners in to buying by falsely claiming to be ex-convicts on probation schemes.

Warwickshire Trading Standards advise householders not to buy at the door from unexpected doorstep traders. If in doubt, keep your door closed.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

30/11/2016 ‘Nottingham Knockers’ operating in South Warwickshire was last updated on November 30, 2016.

24/11/2016 Home for sale fraud and how to protect yourself

A homeowner who only discovered that he had been the victim of identity theft after he saw his £500,000 house for sale on Rightmove has prompted Warwickshire Trading Standards to issue some advice on identity theft and on protecting the deeds to your property.

A recent BBC article describes how criminals stole the victim's mail and forged his signature in order to falsify the documents needed to transfer the deeds to his property in to their name. They then put his house in to a property auction.

People who have paid off their mortgages are more vulnerable to this type of scam because the criminals are able to transfer the house deeds without needing the extra authority of the lender.

The Land Registry has a range of advice on their website on how you can protect yourself from property related fraud. This includes signing up to a Property Alert service. You can get alerts for up to 10 properties and there’s no fee. You do not need to own the property so you can receive alerts on behalf of a family member. You will receive an alert if someone applies to change the register of your property, for example if someone tries to use your property for a mortgage or tries to change the property deeds in to their name.

This won’t automatically block any changes to the register but will alert you when something changes so that you can take action.

Identity Theft Advice

There is a range of advice available from Action Fraud on how to protect yourself and what to do if you think you are a victim of identity theft.

Protect Yourself

  • Don’t throw out anything with your name, address or financial details without shredding it first.
  • If you receive an unsolicited email or phone call from what appears to be your bank or building society asking for your security details, never reveal anything (for example, your full password, login details or account numbers)! Be aware that a bank will never ask for your PIN or for a whole security number or password.
  • If you think the call is genuine wait five minutes and call your bank from a different telephone making sure there is a dialling tone. Always phone back on a publicly listed telephone number, not the number you were given.
  • Check your statements carefully and report anything suspicious to the bank or financial service provider concerned.
  • Don’t leave things like bills lying around for others to look at.
  • If you’re expecting a bank or credit card statement and it doesn’t arrive, tell your bank or credit card company.
  • If you move house, ask Royal Mail to redirect your post for at least a year.
  • These credit reference agencies offer a credit report checking service to alert you to any key changes on your credit file that could indicate potential fraudulent activity: • Callcredit • Equifax • Experian •ClearScore • Noddle
  • It is particularly helpful to check your personal credit file 2-3 months after you have moved house.

What should you do if you’ve been a victim of identity fraud?

  • Act quickly – you mustn’t ignore the problem. Even though you didn’t order those goods or open that bank account, the bad debts will end up under your name and address.
  • If you believe you’re a victim of identity fraud involving plastic cards (e.g. credit and debit cards), online banking or cheques, you must report it to your bank as soon as possible. Your bank will then be responsible for investigating the issue and they will report any case of criminal activity to the police. The police will then record your case and decide whether to carry out follow-up investigations.
  • If you think you’re a victim of another kind of identity fraud, you must report the matter to the relevant organisation. Depending on their advice, you should then alert your local police force.
  • You should report all lost or stolen documents – such as passports, driving licences, plastic cards, cheque books – to the relevant organisation.
  • If you’re not sure which organisation to call, contact Action Fraud for advice on 0300 123 2040.
  • Contact the Royal Mail Customer Enquiry line on 08457 740 740 if you suspect your mail is being stolen or that a mail redirection has been fraudulently set up on your address. The Royal Mail has an investigation unit that will be able to help you.
  • Get a copy of your credit report. A credit report will show you any searches done by a lender, what date the search took place, what name and address it was done against and also for what type of application. It will also show what credit accounts are set up in your name. You can contact any one of these credit reference agencies and receive support in resolving credit report problems caused by identity fraud. • Callcredit • Equifax • Experian • ClearScore • Noddle.
  • Look at your credit report closely. If you find entries from organisations you don’t normally deal with, contact them immediately. Remember to keep a record of all your actions, including the people you’ve spoken to and when, and keep copies of all letters you send and receive.
  • The credit reference agencies will contact lenders on your behalf where fraudulent applications have been made or fraudulent credit accounts opened in order to restore your credit history to its former state.
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

24/11/2016 Home for sale fraud and how to protect yourself was last updated on November 24, 2016.

23/11/2016 Bogus Talk Talk warning

Fraudsters are again phoning Warwickshire residents pretending to represent TalkTalk.

The fraudsters, (who appear to be based in call centres in the Far East),  are known to make a number of false claims, including:

  • there is a problem with your Internet reception
  • there is a problem with your router
  • a file downloaded on to your computer needs to be 'cleaned'
  • there is a virus on your computer that needs removing
  • you are experiencing 'technical issues'

They then ask you a series of questions before requesting you to carry out a number of tasks on your computer. These tasks are designed to provide them with remote access to your computer. They can then steal personal and financial information including user names and passwords.

They can often be quite persuasive and sometimes aggressive on the phone.

Always put the phone down. Never provide remote computer access to any cold caller.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

23/11/2016 Bogus Talk Talk warning was last updated on November 23, 2016.

15/11/2016 Call prevention cold call scams

Warwickshire residents are warned to beware of cold calls from people offering 'call prevention services'. These callers claim to be able to offer you protection against, ironically, cold calls, for a small monthly fee. In reality, if they do anything at all, the simply register your details with the Telephone Preference Service, a free to register service.

Would you give your bank details to a stranger in the street? No? Then NEVER give your bank details to cold callers. Never buy goods or services from cold callers. ALWAYS put the phone down.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

15/11/2016 Call prevention cold call scams was last updated on November 15, 2016.

15/11/2016 Scam ‘Warwickshire awareness campaign’ warning

Residents are warned to beware of cold calls made from a mobile telephone number, from someone selling 'monitored' burglar alarms. The caller claims that they are working on a 'Warwickshire Awareness Campaign' backed by Warwickshire County Council, selling devices that will alert the emergency services in the event of an emergency. The caller claims that the system is entirely free to the over 55's, bar a £300 installation fee.

Warwickshire Trading Standards can confirm that Warwickshire County Council is not running any such campaign. This is a scam.

These cold calls are being made by rogue/high pressure alarm businesses wishing to install monitored alarms in resident's homes.  The alarms are often offered free of charge or for a low cost, but after installation residents are pressurised in to signing up to a high priced monitoring contract costing several thousand pounds.

NEVER buy goods or services from a cold caller.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

15/11/2016 Scam ‘Warwickshire awareness campaign’ warning was last updated on November 15, 2016.

15/11/2016 BT scam warning

Warwickshire residents are warned to beware of a 'new' phone scam.

A Rugby area couple reported receiving a phone call from someone falsely claiming to work for BT. The caller informed the couple that unfortunately, their direct debit payment for their phone hadn't gone through. They confirmed the victims name/address etc and asked who they banked with. They then informed them that their bank would call them back in 15 mins to discuss.

The "Bank" (the fraudsters) then called back and tried unsuccessfully to obtain security question and other bank details from them.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

15/11/2016 BT scam warning was last updated on November 15, 2016.

15/11/2016 ‘Charity’ books for schools sponsorship scam

Warwickshire businesses and charities are warned to beware of  cold calls from a rogue publication company claiming to be a charity. The bogus charity claims to be seeking sponsorship for books for schools. In reality, these books are hardly ever printed or distributed, making the sponsorship worthless.

NEVER engage in conversation with these callers or ask to be sent any information. They will record phone calls and attempt to portray any interest as a verbal contract to buy/sponsor.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

15/11/2016 ‘Charity’ books for schools sponsorship scam was last updated on November 15, 2016.

11/11/2016 Bogus NHS cold callers selling mobility products warning!

Older residents are warned to beware of high pressure cold calls from companies selling mobility equipment and furniture. The cold callers falsely claim they are carrying out a survey on behalf of the NHS before trying to organise visits to the consumer's home on the pretence of delivering a 'free gift' and measuring up for new products.

The cold caller's telephone numbers may appear local, but they are unlikely to be located in Warwickshire. They are reported to be very persistent and may phone several times.

Residents are advised to put the phone down. 

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

11/11/2016 Bogus NHS cold callers selling mobility products warning! was last updated on November 11, 2016.

10/11/2016 Beware of bogus Telephone Preference Service callers

A consumer reported receiving a phone call from someone claiming to represent the Telephone Preference Service. The caller asked the consumer to confirm their details, (the caller knew the name and address of the consumer) and then asked the consumer for the visa card details that were used when the consumer registered with the TPS.

These are bogus phone calls. The TPS is a free service. Consumers do not need to provide a debit or credit card to register and no one from the TPS would ever phone a consumer to confirm their name and address, nor ask for bank account or card details.

Never reveal personal or financial information to cold callers. These are criminal gangs that are only interested in stealing your account information or setting up direct debits for bogus services.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

10/11/2016 Beware of bogus Telephone Preference Service callers was last updated on November 10, 2016.

10/11/2016 More threatening HMRC bogus phone calls!

Warwickshire Trading Standards are issuing further warnings about the HMRC phone scam after receiving more complaints today.

Recipients of these phone calls are told that they owe money to HMRC and are threatened with legal action, bankruptcy or a visit from the Police or a bailiff if they don't pay up.

Some victims have paid these bogus debts with itunes vouchers.

Many Warwickshire consumers have reported persistent and aggressive HMRC scam phone calls and text messages. Some phone calls are 'live' and some recorded.

If you receive a unexpected phone call from someone claiming to represent HMRC demanding money, put the phone down. If you believe the phone call to be genuine, phone HMRC back on a publicly listed phone number.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

10/11/2016 More threatening HMRC bogus phone calls! was last updated on November 10, 2016.

04/11/2016 Bogus ‘summons’ Crown Prosecution Service (CPS) emails

You've Been Summoned!

Fraudsters are sending out a wave of scam emails purporting to be from the Crown Prosecution Service (CPS) that claim you have to appear in court.

Concerned members of the public have reported receiving the email entitled “You’ve been witness summoned to court”.

The email entices people to click on a link to view their start time/case details. This link is likely to lead to malware.

This email has no connection to the CPS and anyone receiving the email should not download any attachments or click on any links.

  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

04/11/2016 Bogus ‘summons’ Crown Prosecution Service (CPS) emails was last updated on November 4, 2016.

20/10/2016 Used car deposit warning

Buying a used car? Warwickshire Trading Standards are warning consumers to think twice before paying deposits to hold vehicles they are interested in buying.

Trading Standards has received an increasing number if complaints from car buyers who paid 'holding deposits' for vehicles which were then either sold to someone else before they could view it, or the vehicle was markedly different to the advert. In both cases they should have received their deposit back, but did not.

  • Make a scam/rogue trader complaint to Trading Standards via  on 03454 040506.
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

20/10/2016 Used car deposit warning was last updated on October 20, 2016.

20/10/2016 False vehicle registration warning to internet car buyers

Purchasers of second hand cars advertised on websites are warned to beware of a new scam involving the use of false vehicle registration numbers.

Consumers can now find a lot about the car they are interested in buying by putting the vehicle's registration number in to a free Government website, including information on a vehicle's mileage and condition.

This has led some unscrupulous sellers of dodgy vehicles to remove or obscure the licence plate of the cars they are selling on photographs posted on the Internet.

One Warwickshire resident expressed an interest in a vehicle that was being sold on a popular Internet classified advert website. The vehicle was shown without the number plates visible, so the buyer contacted the seller to ask for the registration number. The seller supplied him with a registration number and the buyer carried out a range of free and low cost checks on the vehicle. Satisfied with the result he then paid for the vehicle online and went to collect the car. When he arrived it turned out the the seller had given him a registration number for another vehicle of the same make/model, but not the one he had purchased. This car, the one he had paid for, was in a very poor condition with a high mileage!

Trading Standards advise consumers to be wary of purchasing vehicles without seeing them first and be suspicious of any advert where the licence plate of the vehicle cannot be seen affixed to the vehicle.

The new 'check before you buy' free web tools are now an important weapon in a car buyer's armoury to protect them against buying vehicles in a poor state that may be clocked or even unroadworthy. Some additional low cost checks can also help ensure that the car is not stolen or on finance.

  • Make a scam/rogue trader complaint to Trading Standards via  on 03454 040506.
  • Make a scam/rogue trader complaint to Trading Standards via Citizens Advice Consumer Service on 03454 040506.
  • Warwickshire Trading Standards Website Facebook Twitter
  • Sign up to scam alerts at www.warwickshire.gov.uk/scams
  • Please feel free to pass on or re-publish this email alert

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